Floor Operations Manager

5 days ago


Dubai, Dubai, United Arab Emirates AWJ Investments Full time

About the Role:

As a Floor Manager at AWJ Investments, you will play a vital part in ensuring the smooth operation of our dining area. Your primary responsibility will be to oversee the floor staff, ensuring that our guests receive exceptional service and have a memorable dining experience.

Key Responsibilities:

  • Scheduling and Communication: Assist in scheduling reservations and special events, and ensure that all aspects are communicated to the culinary team and to all employees.
  • Staff Management: Manage floor staff workforce, ensuring that the guest area is smoothly covered as per shift and work schedule.
  • Guest Orientation: Assist Host staff with greeting and guest orientation during peak times of operation.
  • Documentation and Training: Organize all documentation for shift work daily, including pre-shift reports, daily training topics, and shift floor plan, and update the staff with all new rules and circulars.
  • Service Standards: Ensure all staff are meeting all established standards of service.
  • Quality Control: Monitor and test service skills of staff, retrain and reinforce all standards on food and quality of service details.
  • Guest Feedback: Record all guest comments, complaints, or feedback in order to finalize the weakness point of service and work to avoid it in the future.
  • Cleanliness: Monitor and maintain cleanliness of dining area and work areas.
  • Morning Briefings: Plan and conduct morning briefings with all staff outlets on a daily basis to ensure staff is correctly communicated and updated with all new policies and between departments.
  • Wastage Control: Control product wastage used in the kitchen area as well as in the guest area.
  • Issue Reporting: Report any issues or grievances to the outlet manager.

About You:

We are looking for a highly motivated and organized individual with a minimum of 2-3 years of experience within the F&B industry or lounges. You should be able to integrate seamlessly into our new work environment and have a good knowledge of the market. Your skills in F&B Retail, as well as your guest portfolio and business relations, are essential for this role. You must be presentable, have high interpersonal and communication skills, and be highly self-motivated with the ability to motivate others as well.

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