FB Service Associate

4 weeks ago


Dubai, Dubai, United Arab Emirates the first group dubai Full time

Job Title: FB Service Associate

Job Summary:

We are seeking a highly skilled and experienced FB Service Associate to join our team at The First Group Dubai. As a key member of our F&B team, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities:

  • Prepare tables and ensure all cutlery and glassware are polished and ready for service.
  • Manage stock and supplies, communicating with management to ensure timely replenishment.
  • Have a thorough knowledge of our menus and F&B outlets, able to advise guests on their options.
  • Serve guests in conference rooms or other F&B outlets as required.
  • Take orders from guests, explaining menu options and making recommendations.
  • Liaise with management to resolve any issues or concerns.
  • Communicate with the kitchen to ensure orders are prepared correctly and special requests are met.
  • Upsell food and beverages, promoting our promotions and ensuring guests are aware of our offerings.
  • Be aware of item availability and prepare orders as needed.
  • Prepare drinks and snacks, serving guests in a timely and efficient manner.
  • Serve at parties and receptions as required.
  • Handle payments and complete closure paperwork as necessary.
  • Provide exceptional service to guests, ensuring their needs are met and exceeded.
  • Take reservations, working with the supervisor and hostess/host as needed.
  • Responsible for cleaning tasks during and after service.
  • Ensure all guest areas are immaculate and well-maintained.
  • Attend departmental meetings as required.
  • Collect feedback from guests and notify management of any issues.
  • Share ideas for improvement and contribute to the growth and development of our team.
  • Familiarity with our software systems, able to place orders and manage inventory.
  • Ensure guests receive their orders accurately, prioritizing guest satisfaction.
  • Minimum of 2+ years experience in F&B operations, preferably in high-volume environments.
  • Excellent interpersonal and communication skills, with a focus on providing exceptional customer service.
  • Quantified experience in food safety and hygiene, with a commitment to maintaining high standards.
  • Advanced customer service skills, with a focus on building strong relationships with guests.

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