Hostess - Front of House Expert
2 days ago
We are seeking a skilled and charismatic Hostess to join our team at The Team Builders. As a Hostess, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.
Key Responsibilities:
- Maintain and manage our reservation system to coordinate shifts and communicate effectively with management.
- Take, manage, and handle reservations and all related requests in a timely and professional manner.
- Develop in-depth knowledge of our operations, services offered, operating hours, and food and beverage options.
- Utilize your expertise to optimize seating strategies and manage the operational flow at the restaurant.
- Greet and assist guests in a positive, welcoming, and professional manner, ensuring a seamless experience.
- Anticipate and respond to guest needs with a sense of urgency, providing exceptional service.
- Maintain a proactive approach to resolving guest questions or challenges, ensuring complete satisfaction.
- Accurately handle paperwork, stock, and maintain the host stand in a clean and organized manner.
- Prepare and submit daily reports and guest satisfaction tracking by the end of each day.
Requirements:
- 1-2 years of experience in Bars/Lounges/Nightclubs in the UAE is a must.
- A positive attitude and a welcoming smile are essential.
- Charming and outgoing personality with excellent manners, communication, and organizational skills.
- Ability to multitask and time-manage in a fast-paced environment, focusing attention on guest needs while remaining calm and kind.
- Proficiency in MS Office and reservation systems is required.
- Candidates who speak Balkan languages are preferred for this role.
- Willingness to join immediately is a plus.
- Salary offered: AED 7000-8500 plus benefits.
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