Customer Service Representative

4 weeks ago


Dubai, Dubai, United Arab Emirates Kitopi Full time
Job Description

At Kitopi, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our front-of-house staff, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable dining experience.

  • Key Responsibilities:
  • Engage with customers to ensure they are enjoying their meals and address any issues promptly
  • Presentation of menus and provision of detailed information on menu items, making recommendations upon request
  • Informing customers of daily specials and describing how menu items are prepared, including ingredients and cooking methods
  • Escorting customers to their tables and providing local area information, including directions if needed
  • Taking food and beverage orders accurately, either by writing on order slips, memorizing orders, or entering orders into a computer system
  • Serving food and beverages, including specialty dishes, to tables as required
  • Performing food preparation tasks, such as preparing salads, appetizers, cold dishes, and brewing coffee
  • Ensuring all plates and orders are accurate before serving them to customers
  • Collecting payments from customers
  • Cleaning tables or counters after guests have finished dining
  • Setting up dining areas to prepare for the next shift or for large parties
  • Removing dishes and glasses from tables or counters and taking them to the kitchen for cleaning
  • Assisting the host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests

Requirements:

  • Minimum high school education
  • At least 1 year of experience in a similar position
  • Strong interpersonal and communication skills
  • Hardworking, team player with the ability to work well under pressure
  • Highly self-motivated with the ability to motivate others
  • Excellent time management and multitasking skills
  • Leadership qualities and the ability to manage multiple tasks efficiently


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