Customer Service Representative
4 weeks ago
At Kitopi, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our front-of-house staff, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable dining experience.
- Key Responsibilities:
- Engage with customers to ensure they are enjoying their meals and address any issues promptly
- Presentation of menus and provision of detailed information on menu items, making recommendations upon request
- Informing customers of daily specials and describing how menu items are prepared, including ingredients and cooking methods
- Escorting customers to their tables and providing local area information, including directions if needed
- Taking food and beverage orders accurately, either by writing on order slips, memorizing orders, or entering orders into a computer system
- Serving food and beverages, including specialty dishes, to tables as required
- Performing food preparation tasks, such as preparing salads, appetizers, cold dishes, and brewing coffee
- Ensuring all plates and orders are accurate before serving them to customers
- Collecting payments from customers
- Cleaning tables or counters after guests have finished dining
- Setting up dining areas to prepare for the next shift or for large parties
- Removing dishes and glasses from tables or counters and taking them to the kitchen for cleaning
- Assisting the host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
Requirements:
- Minimum high school education
- At least 1 year of experience in a similar position
- Strong interpersonal and communication skills
- Hardworking, team player with the ability to work well under pressure
- Highly self-motivated with the ability to motivate others
- Excellent time management and multitasking skills
- Leadership qualities and the ability to manage multiple tasks efficiently
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