Host/hostess - Voco Dubai

5 months ago

Dubai, United Arab Emirates voco Full time

**About us**

At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our family of hotels are connected by their own sense of style and individual character and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

**At the heart of every great stay is a great host**. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

**Your day to day**

The Host/Hostess serves as the first point of contact for guests at a restaurant, providing a warm and welcoming atmosphere and ensuring efficient seating arrangements. This role involves greeting guests, managing reservations, coordinating with servers and kitchen staff, and maintaining the overall flow of the dining area.
- Welcome guests as they arrive, engaging with them in a friendly and professional manner.
- Manage the seating chart to optimize table turnover and accommodate reservations and walk-in guests.
- Escort guests to their tables and present menus, providing assistance as needed.
- Answer phone calls and inquiries regarding reservations, availability, and dining options
- Record reservations accurately in the system, confirming details and special requests with guests.
- Maintain an organized reservation book or system, updating it with new bookings and cancellations.
- Communicate effectively with servers, bartenders, and kitchen staff to ensure smooth service.
- Relay special requests, dietary restrictions, and other guest preferences to the appropriate personnel.
- Coordinate seating assignments and pacing of tables to optimize service flow.
- Provide guests with information about the restaurant, including menus, specials, and promotions.
- Address guest inquiries, concerns, and special requests promptly and courteously.
- Anticipate guest needs and offer assistance to enhance their dining experience.
- Keep the host/hostess stand desk clean, organized, and well-stocked with necessary supplies.
- Monitor the waiting area and manage guest wait times effectively, providing updates as needed.
- Assist with coat check, if applicable, and handle lost and found items.
- Promote special menu items, beverages, and promotions to guests during seating and interaction.
- Encourage guests to participate in loyalty programs or provide feedback through surveys.
- Collaborate with management to implement strategies for increasing sales and customer satisfaction.

**What we need from you**

**At voco® Dubai, we look for hosts who are Reliably different and contribute in the success of bringing our brand to life**
- High school diploma or equivalent; hospitality or customer service training is a plus.
- Previous experience in a host/hostess or customer service role preferred.
- Excellent interpersonal and communication skills, with a friendly and outgoing personality.
- Strong organizational abilities, with the ability to multitask and prioritize in a fast-paced environment.
- Attention to detail and a proactive approach to problem-solving.
- Ability to remain calm and courteous under pressure, especially during busy periods.
- Knowledge of reservation systems and basic computer proficiency.
- Flexibility to work evenings, weekends, and holidays as required.

**What we offer**

We’ll reward all your hard work with a great salary and benefits - in addition to career development, employee room discounts and great work culture.

Reliably Different - Welcome to voco® Hotels, IHG’s new upscale brand. We call our Hotels voco® - It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco® is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco® Dubai Whatever we’re up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco® Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun.

Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel

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