Guest Relation Host
7 months ago
Job Location: Saudi
Full Relocation pacakge provided
As a Guest Relations Host, your primary responsibility is to ensure a positive experience for guests by providing exceptional customer service and assistance throughout their visit. You will be the face of the establishment, embodying its values and commitment to guest satisfaction. Your duties will include but are not limited to:
- Greeting Guests: Welcome guests warmly as they enter the premises, providing a friendly and hospitable first impression.
- Customer Assistance: Assist guests with inquiries, reservations, and any other requests they may have. Provide accurate information about the establishment's services, facilities, and offerings.
- Reservations Management: Handle reservation requests, ensuring accuracy and efficiency in booking procedures. Communicate reservation details effectively to relevant departments.
- Problem Resolution: Address guest concerns and complaints promptly and effectively, striving to resolve issues to the guest's satisfaction while upholding company policies and standards.
- Concierge Services: Provide concierge services such as arranging transportation, recommending local attractions and dining options, and assisting with any other guest needs to enhance their overall experience.
- Communication: Maintain clear and professional communication with guests, colleagues, and management at all times, both verbally and in writing.
- Upselling: Promote additional services, upgrades, or amenities to guests to enhance their experience and increase revenue.
- Administrative Tasks: Perform various administrative duties such as maintaining guest records, processing payments, and preparing reports as required.
- Team Collaboration: Work collaboratively with other departments such as housekeeping, maintenance, and food and beverage to ensure seamless guest experiences.
- Safety and Security: Adhere to safety and security protocols to ensure the well-being of guests and staff, including emergency procedures and incident reporting.
**Salary**: Up to AED10,000.00 per month
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