Hotel Front Desk Representative

3 weeks ago


Dubai, Dubai, United Arab Emirates Bin Ham Group Full time

Key Responsibilities:

• Greet and receive guests in a friendly and professional manner.

• Handle guest check-in and check-out efficiently and accurately.

• Provide information on hotel facilities, services, and local attractions.

• Resolve guest complaints and problems in a timely and satisfactory manner.

• Answer phone calls and respond to inquiries politely and helpfully.

• Process payments and maintain accurate records of transactions.

• Coordinate with other hotel departments to ensure guest satisfaction.

• Assist guests with luggage and transportation arrangements.

• Maintain cleanliness and organization of the front desk area.

• Stay current on hotel policies and procedures to provide accurate information to guests.

Why This Role Matters:

This role is crucial in providing exceptional guest experiences and ensuring the hotel's reputation is upheld. As a Guest Services Associate, you will be the first point of contact for guests, setting the tone for their stay.



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