Event Coordination Specialist

3 weeks ago


Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

Expectations for the Role

  • As a specialist, you will collaborate with clients to design and execute unique events.
  • Ensure a seamless transition from the sales phase to event planning.
  • Manage group and event bookings made by the sales team, accommodating anywhere from single room reservations to large-scale events.
  • Prioritize pop-up groups, facilitating quick handovers without the need for sales involvement.
  • Act as the primary liaison for pop-up events, coordinating with the Marriott Regional Office.
  • Anticipate potential challenges in service and planning, offering solutions to enhance guest satisfaction and operational efficiency.
  • Proactively propose solutions to meet client needs.
  • Prepare detailed Banquet Event Orders.
  • Accurately forecast event requirements, including accommodations and catering.
  • Provide guidance and support throughout the event lifecycle.
  • Maintain a comprehensive understanding of products and services offered.
  • Oversee the billing process, preparing invoices, conducting bill reviews with clients, and ensuring accuracy in final billing.
  • Take full ownership of the planning and coordination of assigned groups and events.
  • Maintain continuous communication with the operational team.
  • Be available during the event phase to assist assigned groups as needed.
  • Collaborate effectively with third-party vendors.
  • Organize and plan the accommodation aspects of events.
  • Work closely with the designated group housing partner to ensure accurate updates to rooming lists and instructions.
  • Guide clients throughout the event, acting as a knowledgeable consultant.
  • Participate in daily service communication meetings.
  • Identify opportunities to upsell last-minute items to enhance profitability.
  • Conduct pre- and post-event meetings in accordance with company standards.
  • Facilitate tours related to in-house functions.
  • Coordinate all activities related to the pre- and post-event processes.
  • Communicate any challenging situations accurately to the relevant departments.
  • Address guest complaints professionally and develop effective solutions.
  • Manage individual projects in addition to event organization.
  • Adhere to departmental timelines for documentation and distribution.
  • Ensure timely posting of rewards points after verifying criteria.
  • Work with honesty, integrity, and ethical standards.


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