Front Office Manager
4 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Front Office Executive to join our team at NMC Hospital. The successful candidate will be responsible for supporting, training, and supervising front office staff, ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
Key Responsibilities:
- Supporting and training front office staff to ensure they provide excellent customer service.
- Ensuring that all customer-related tasks are handled accurately and on time.
- Handling customer complaints and special requests in a professional and courteous manner.
- Scheduling staff shifts and managing other HR-related tasks.
- Maintaining an orderly appearance throughout the reception area.
- Monitoring stock and ordering office supplies, including stationery and information leaflets.
- Preparing monthly management reports on customer feedback, bookings, and cancellations.
- Managing the departmental budget.
- Updating files and records.
Requirements:
- High school diploma or equivalent required.
- Minimum 2 years of experience in a front office or customer service role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Proficiency in Microsoft Office.
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