Night Operations Manager
4 weeks ago
As a Night Manager at Hilton Hotels, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Front Office Operations
- Oversee the entire Front Office operation to maintain high standards
- Guest Service
- Serve as a point of contact for regular and VIP Guests
- Night Audit Duties
- Complete Night Audit duties
- Room Occupancy and Revenue
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Currency and Payment Procedures
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Representation and Responsibility
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Issue Resolution and Emergency Procedures
- Manage, record and promptly resolve issues or emergencies that arise
- Knowledge and Training
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Security and Emergency Procedures
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Handover and Training
- Compile adequate handover to Early staff / Duty Manager
- Training and Development
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Equipment and Systems
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Appraisals and Health and Safety
- Conduct annual and mid-year Appraisals with Team Members
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
- Interdepartmental Support
- Assist other departments, as necessary
At Hilton Hotels, we are committed to delivering exceptional experiences to our Guests. As a Night Manager, you will play a critical role in ensuring that our Front Office Team is prepared and well-informed to deliver these experiences.
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