Front Office Night Supervisor

4 days ago


Sharjah, Sharjah, United Arab Emirates Marriott International, Inc Full time
Key Responsibilities
  • Staff Support and Development: Provide guidance, training, and supervision to front office staff to ensure they have the necessary skills to deliver exceptional customer service.
  • Customer Experience: Ensure all customer-related tasks are handled efficiently and effectively to improve guest satisfaction.
  • Complaint Resolution: Handle customer complaints and special requests in a professional and timely manner.
  • Staff Scheduling and HR: Schedule staff shifts and manage other HR-related tasks to maintain a smooth operation.
  • Reception Maintenance: Maintain an orderly appearance throughout the reception area, ensuring it is clean and well-organized.
  • Inventory Management: Monitor stock levels and order office supplies, including stationery and information leaflets, to maintain a well-stocked reception area.
  • Reporting and Analysis: Prepare monthly management reports on customer feedback, bookings, and cancellations to inform business decisions.


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