Front Desk Operations Manager
4 weeks ago
We are seeking a highly organized and customer-focused Front Desk Manager to oversee the day-to-day operations of our front desk and reception area. As a key member of our team, you will be responsible for ensuring a seamless guest experience, managing staff, and maintaining a clean and organized reception area.
Key Responsibilities:
- Supervise and train front desk staff to provide exceptional customer service.
- Manage front desk operations, including booking and appointment schedules, and maintain accurate records.
- Ensure the reception area is clean, organized, and professionally maintained.
- Conduct performance reviews and provide feedback to front desk staff.
- Generate reports and feedback for presentation to the general manager.
Requirements:
- Strong leadership and organizational skills.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Financial management skills and ability to maintain accurate records.
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Front Desk Supervisor
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