Front Desk Operations Manager

4 weeks ago


Sharjah, Sharjah, United Arab Emirates Marriott International, Inc Full time
Front Desk Manager Job Description

We are seeking a highly organized and customer-focused Front Desk Manager to oversee the day-to-day operations of our front desk and reception area. As a key member of our team, you will be responsible for ensuring a seamless guest experience, managing staff, and maintaining a clean and organized reception area.

Key Responsibilities:

  • Supervise and train front desk staff to provide exceptional customer service.
  • Manage front desk operations, including booking and appointment schedules, and maintain accurate records.
  • Ensure the reception area is clean, organized, and professionally maintained.
  • Conduct performance reviews and provide feedback to front desk staff.
  • Generate reports and feedback for presentation to the general manager.

Requirements:

  • Strong leadership and organizational skills.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Financial management skills and ability to maintain accurate records.

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