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Front Desk Representative

2 months ago

Dubai, Dubai, United Arab Emirates dubizzle Full time
About the Role

At dubizzle, we're committed to delivering exceptional customer experiences across the UAE. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch support and service.

Key Responsibilities
  1. Customer Greeting and Support: Meet and greet customers, addressing their queries and concerns in a professional and courteous manner.
  2. Data Capture and Management: Accurately capture customer data and maintain accurate records to ensure seamless communication and follow-up.
  3. Customer Satisfaction: Ensure the highest level of customer satisfaction by providing timely and effective solutions to their needs.
  4. Communication and Collaboration: Foster strong relationships with our sellers and buyers, ensuring seamless communication and coordination throughout the branch.
  5. Reporting and Record-Keeping: Prepare daily reports and update customer information on the system, ensuring accurate and up-to-date records.
Requirements
  1. Education: Associate's or bachelor's degree in a related field.
  2. Work Experience: Proven work experience as a Receptionist, Front Office Representative, or similar role.
  3. Technical Skills: Proficiency in Microsoft Office Suite and hands-on experience with office equipment.
  4. Soft Skills: Excellent written and verbal communication skills, ability to be resourceful and proactive, and strong organizational and time-management skills.
What We Offer
  1. Dynamic Work Environment: Fast-paced and multicultural environment with over 50 different nationalities.
  2. Competitive Compensation: Tax-free salary and comprehensive health insurance.
  3. Employee Benefits: Annual air ticket allowance, employee discounts, and rewards and recognitions.
  4. Learning and Development: Opportunities for growth and development within the organization.