Front Office Representative
3 weeks ago
Job Summary
We are seeking a highly skilled and experienced Front Office Representative to join our team at Novotel Hotels. The successful candidate will be responsible for ensuring a seamless and welcoming experience for our guests, from check-in to check-out.
Key Responsibilities
- Guest Services
- Welcome and register guests in a friendly and efficient manner
- Anticipate and meet the needs of our guests, ensuring their stay is comfortable and enjoyable
- Handle guest complaints and feedback in a professional and courteous manner
- Front Office Operations
- Manage the front desk, including check-in, check-out, and room assignments
- Process payments and handle billing and collections
- Ensure accurate and up-to-date documentation and records
- Communication and Teamwork
- Communicate effectively with guests, colleagues, and other departments
- Collaborate with the front desk team to ensure seamless service
Requirements
- Guest-focused personality and excellent communication skills
- Previous experience working in a hotel or hospitality environment
- Strong problem-solving and interpersonal skills
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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