Front Office Representative

3 weeks ago


Dubai, Dubai, United Arab Emirates Novotel Hotels Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Representative to join our team at Novotel Hotels. The successful candidate will be responsible for ensuring a seamless and welcoming experience for our guests, from check-in to check-out.

Key Responsibilities

  • Guest Services
    • Welcome and register guests in a friendly and efficient manner
    • Anticipate and meet the needs of our guests, ensuring their stay is comfortable and enjoyable
    • Handle guest complaints and feedback in a professional and courteous manner
  • Front Office Operations
    • Manage the front desk, including check-in, check-out, and room assignments
    • Process payments and handle billing and collections
    • Ensure accurate and up-to-date documentation and records
  • Communication and Teamwork
    • Communicate effectively with guests, colleagues, and other departments
    • Collaborate with the front desk team to ensure seamless service

Requirements

  • Guest-focused personality and excellent communication skills
  • Previous experience working in a hotel or hospitality environment
  • Strong problem-solving and interpersonal skills

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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