Receivables Collection Team Lead

1 week ago


Sharjah, Sharjah, United Arab Emirates RM1 - R M Debt Collection LLC Full time

Company Overview

RM1 - R M Debt Collection LLC is a leading debt collection company that provides innovative and efficient solutions to businesses in need of financial recovery. Our company prides itself on its human-centric approach, combining industry expertise with cutting-edge technology to deliver exceptional service.

Job Summary

We are seeking a highly skilled and experienced Team Leader to oversee the day-to-day operations of our receivables collection team. The successful candidate will be responsible for managing RM1 client accounts receivables, ensuring accurate record-keeping and regular updates. Additionally, they will be responsible for retaining existing clients by providing case updates and securing additional cases.

Key Responsibilities

  • Manage RM1 client accounts receivables, ensuring accurate record-keeping and regular updates.
  • Retain existing clients by providing case updates and securing additional cases.
  • Supervise staff, including tracking leave, attendance, and performance.
  • Resolve customer and client disputes through mutual agreements and settlement plans.
  • Train, mentor, and develop staff to enhance performance.
  • Resolve disputed cases, reconcile Statements of Account (SOAs), and ledgers for team cases.
  • Negotiate payment plans with customers when necessary.
  • Arrange field visits, cash collections, and client meetings as needed.
  • Identify active, inactive, and productive cases, and prepare action plans.
  • Monitor key performance indicators to ensure team targets are achieved.
  • Continuously review and improve processes for efficiency and effectiveness.
  • Allocate tasks, monitor performance, and oversee daily operations of the Receivables department.

Requirements

  • Analytical Skills and Finance expertise
  • Debt Collection experience
  • Customer Service proficiency
  • Team Leadership capabilities
  • Strong communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines
  • Bachelor's degree in business, Finance, or related field

Job Type

Full Time - Onsite

Location

Sharjah, UAE



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