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Senior Collection Manager

2 months ago

Sharjah, Sharjah, United Arab Emirates Client of REEQWEST HR Consultancy Solutions Full time
Job Summary:

We are seeking a highly skilled and experienced Senior Collection Officer to join our team at Client of REEQWEST HR Consultancy Solutions. As a key member of our collections department, you will be responsible for overseeing staff members and ensuring the accurate and timely invoicing of customers.

Key Responsibilities:
  • Staff Oversight: Direct and manage a team of collection staff to ensure they are meeting their targets and adhering to company policies and procedures.
  • Collection Goals: Set and achieve payment collection goals and targets for the department, ensuring that all customers are invoiced and paid in a timely manner.
  • Debt Recovery Strategy: Develop and implement a comprehensive strategy to improve the collection of outstanding debt, including the creation of targeted campaigns and the negotiation of payment plans with customers.
  • Policy Implementation: Implement and enforce company policies and procedures related to debt collection, ensuring that all staff members are aware of and adhere to these policies.
  • Regulatory Compliance: Ensure that all debt collection activities are in compliance with state and federal regulations, including the Fair Debt Collection Practices Act.
  • Payment Deadlines: Establish and enforce payment deadlines for all customers, ensuring that all payments are received in a timely manner.
  • Customer Negotiation: Negotiate with customers who are experiencing difficulties in making payments, working with them to develop payment plans and ensure that all debts are paid in full.
  • Reporting: Prepare and submit regular reports to management on the status of debt collection, including the amount of debt collected and the number of customers who have made payments.
  • Staff Development: Provide training and mentoring to staff members in the collections department, ensuring that they have the skills and knowledge necessary to perform their jobs effectively.