Key Account Manager

3 weeks ago


Sharjah, United Arab Emirates Air Arabia Full time

**Date**:20-Jan-2023**Company**:Air Arabia PJSC (G9)**Location**:Sharjah, AE**Country**:AE**Job Purpose**
To achieve the commercial objectives and targets in the assigned area/territory from different channels: building effective business relationships, enhancing brand visibility and promoting Company’s products and services.
- Carries marketing campaigns and promotions and increases the market share in line with set measures and Company’s adopted policies and procedures.

**Key Result Responsibilities**
- Achieves and exceeds the set sales targets the OTA channel assigned; constantly reviews financial data to evaluate performance; identifies shortages, recommends changes to respective Manager and implements corrective measures accordingly.
- Identifies new opportunities to manage/maximize sales adopting different channels.
- Meets the stakeholders to educate and influence them promote Air Arabia products, bundles and services.
- Builds rapport with stakeholders and key customers in the respective area with an accurate database.
- Conducts visits, bench-mark analysis to keep abreast with competitors’ position, market conditions, and customer needs.
- Implements and runs a pro-active and effective OTA accounts management process and communication structure to ensure commercial objectives are fully understood and targets are met and exceeded with clients.
- Advises management on new OTA opportunities, negotiates contracts, modules and products to ensure best practice is applied and maximum benefit is achieved from the agreements signed with agencies and vendors.
- Monitors the OTA/API integration process and partners with stakeholders to ensure that solutions and services supplied meet requirements.
- Monitors the technical efficiency of the OTA customers’ online engines to enable their competitiveness and functionality and to supply them with relevant support.

**Qualifications (Academic, training, languages)**
- Bachelor degree in Management or equivalent.
- Additional qualification in Aviation/ IATA/ Tourism is a plus.
- Fluent in English Language (French/ Spanish or German is a plus).
- Valid Driver’s License in the assigned territory is preferred.

**Work Experience**
- Minimum of 8 years of related sales experience in Aviation/Airline or tourism industry, experience with low cost airline is a plus.
- Minimum of 5 years of experience in OTA sales or OTA management.
- Possesses effective persuasive sales and marketing skills and techniques.
- Capable of developing reports, comparison sheets, and charts as well as utilizing statistics to identify trends and support the revenue team with recommendations.
- Proven skills in analyzing data, identifying pitfalls and recommending effective solutions.
- Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
- Employs a balance of technical expertise, and interpersonal relations to execute new initiatives that support company’s objectives.
- Capable of understanding market needs, trends, and planning accordingly.
- Established rapport with clients and government authorities, etc.
- Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.


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