Key Account Executive

3 weeks ago


sharjah, United Arab Emirates Horizonhr Consultancy Full time
The high-level overview of what the job is required to do
· Visit key account clients· Identify potential business opportunities· Retention of portfolio revenue· Renewal of Contracts· Health, Safety and Environment (HSE)· Risk management
2. KEY ACCOUNTABILITIES
Responsibility
Indicator/Input
Targets/Output
Visit Key Account Clients
· Conduct visits on the assigned portfolio· Resolve the complains· Gather market intelligence· Resolve payment issues· Update market feedback on Salesforce· Focal point of contact for end to end service for a given portfolio
· 60 meetings per month· Report complaints within 24 hours· 100% Accuracy in reporting
Identify potential business opportunities
· Identify sister concerns and subsidiary companies· New requirements· Contract renewal· Negotiate on the prices· Send quotations for potential business opportunities
· Additional monthly recurring revenue (MRR) – $5000· 35% profitability margin
Retention of portfolio revenue
· Actively engaging with customers· Resolving customer complaints· Suggest innovative ideas· Reduce turn around time of a complaint
· 90% of portfolio revenue per annum· 72 hours to resolve a customer’s complaint
Renewal of Contracts
· Maintain a tracker for contact renewal· Contact the customer 30 days prior to contract expiry· Maintain profitability margin of 35%· Update the renewed contract in sales force.
· 95% of the contacts are Renewed
Health, Safety and Environment (HSE)
· Exercise due diligence towards health and safety of self and others in the organization· Comply with the applicable HSE procedures, instructions, requirements, standards received from regulatory and statutory bodies· Proactively report superior occurrences, events, violations and acts that may impact employee health, safety or environment
· 100% compliance
Risk management
· Analyse current risks and identify potential risks in the area of responsibility· Report the risk tailored to the relevant audience· Build risk awareness amongst team by providing support and training
· Well defined risk in the result area· On-Time and In-Full (OTIF) reporting
3. EXPERIENCE
· Minimum of 4 years’ experience in customer facing role· Minimum of 3 years’ experience in MENA region
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