Key Account Executive
2 months ago
A Key Account Executive (KAE) is responsible for managing relationships with a company’s most important clients, often referred to as key accounts. These clients typically contribute a significant portion to the company’s revenue, so maintaining strong relationships with them is crucial. Here’s an overview of the role and its responsibilities:
Key Responsibilities:
1. Account Management:
- Develop and maintain long-term relationships with key clients.
- Serve as the primary point of contact for assigned accounts.
- Understand clients’ business needs and align company solutions accordingly.
2. Sales Growth and Revenue Management:
- Identify upsell or cross-sell opportunities to increase revenue.
- Meet or exceed sales targets and performance metrics.
- Negotiate contracts, pricing, and terms to ensure mutually beneficial outcomes.
3. Client Retention and Satisfaction:
- Ensure a high level of customer satisfaction and loyalty.
- Address client concerns promptly and effectively.
- Monitor client performance and anticipate potential issues.
4. Collaboration with Internal Teams:
- Work closely with marketing, product, and operations teams to deliver customized solutions.
- Provide feedback from clients to internal teams to drive product improvement.
5. Reporting and Forecasting:
- Track and report on account performance, sales pipeline, and forecasts.
- Use CRM tools to document interactions and manage relationships effectively.
Key Skills Required:
- Communication and Negotiation Skills: Strong interpersonal skills to build and maintain relationships.
- Sales Acumen: A deep understanding of sales processes and revenue generation.
- Problem-Solving: Ability to address client challenges quickly and effectively.
- Industry Knowledge: Familiarity with the industry to offer relevant solutions.
- Time Management: Ability to manage multiple accounts and meet deadlines.
KPIs and Success Metrics:
- Achievement of sales and revenue targets.
- Client retention and satisfaction scores.
- Growth in key accounts (e.g., through upselling or cross-selling).
- Reduction in churn rate among key clients.
This role plays a strategic part in ensuring the company retains its top clients while also maximizing the value derived from them.
Pay: AED6,000.00 - AED12,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Sales: 3 years (preferred)
**Language**:
- ENGLISH (preferred)
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