Merchant Development Representative

2 months ago

Dubai, United Arab Emirates Groupon Full time

We build some of the best salespeople in the UAE. Are you ready to become one of them?

Groupon’s mission is to become the daily habit in local commerce and fulfil our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

Our Merchant Development teams focus on building relationships with existing Groupon merchants around the world. We spend our days learning about what makes small-business tick and how to maximize relationships with merchants to ensure the continued growth of these accounts. We might look like an ordinary e-commerce app, but under the surface, we’re using the latest technology to build products that help small businesses thrive in ways they couldn't have dreamed of before.

You'll focus on full-cycle management of small-sized merchant accounts. Whether you're optimizing a live deal for a business that we've worked with for years, or negotiating to bring a merchant back on our platform, you'll be the point of contact for our existing merchants at Groupon. Starting day one, you will receive hands-on professional sales training and learn the core skills needed to be successful. Through our training program, you'll learn about customer relationship building, Groupon's sales process, sales strategy, sales psychology, and more. You'll use the skills developed in this training to make connections, grow partnerships, and scale the businesses we have on our site - both big and small.

And best of all, we believe in helping people grow within the sales organization. We have a dedicated training staff and programs to take anyone to the next level.

**You’ll spend your time on the following**:

- You will be empowered to nurture and grow our existing small-sized merchant relationships. This includes re-engaging former merchants through cold calling to retain, consult, and close local deals
- You will facilitate revenue growth by improving and optimizing deals
- You will utilize knowledge of deal structure and strategy to reach Groupon’s and merchants’ desired outcomes and maximize satisfaction, engagement, retention, and profit
- You will develop familiarity with each merchant’s business, including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue/profit drivers
- You will provide support to your merchant base by problem-solving questions or issues related to their deal campaigns
- You will be expected to consistently achieve and/or exceed your sales targets and merchant satisfaction expectations

**We’re excited about you if you have**:

- Bachelor’s degree
- Demonstrable knowledge and experience in meeting sales quotas, sales negotiation and problem-solving
- Ability to demonstrate strong sales performance using sales instinct and judgement
- High degrees of service diligence and accountability, with evidence of personal results
- You're resilient, and possess the innate ability to inspire passion in others
- You are able to confidently demonstrate ownership of your performance, always looking for ways to be more coachable, improve and develop consultative sales skills
- Adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on
- Accountable and balance multiple priorities flawlessly
- Committed to a high standard of integrity and work ethic
- You’re an excellent listener and can also be assertive, persistent, and persuasive
- You’re comfortable in a competitive environment
- Salesforce or other CRM experience a plus
- Groupon is an Equal Opportunity Employer-
**Groupon is an Equal Opportunity Employer**:

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