Merchant Support Executive

1 week ago


Dubai, Dubai, United Arab Emirates Planet Full time

Description:


We are looking for a talented Merchant Service Representative to partner with our Merchants and Mall locations for Retailer support.


The position is dedicated to deliver a professional and comprehensive tourist and non-technical merchant support service to our shoppers and merchant partners for our UAE market.


Key Responsibilities:

  • Strive for first contact resolution when dealing with all shoppers, merchants on a daytoday basis in location
  • Provide related reporting on an ongoing and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a reso
  • To be the first line of contact for all registered retailers within the mall
  • Ensuring the retailers have all the material to offer their service, including branding.
  • Conduct regular training in store for the sales teams
  • Act as coordinator for Marketing rollouts, joint Campaign rollouts, update communications
  • Act as point of contact for Mall Management Office
  • 1st line support to Merchants experiencing any issues
  • Assist in the onbaording of new merchants
  • Be fully familiar and understand authority level and ultimate accountability of this role.
  • Liaise regularly with Merchant Service Account Manager, Marketing Customer Service Manager, and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.
  • To meet business needs, this role might also include other administrative tasks.
  • Cooperate with other departments of the company to ensure the processes are aligned
  • Participate in the Company's Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.

Skills, Knowledge & Expertise:

  • Basic technology understanding (pos, till).
  • Proven track record of moderately complex problem solving and decisionmaking ability.
  • Strong analytical skills. Strategic Thinking and Planning.
  • Effective team player. Works effectively with others to identify and resolve issues. Effectively motivates to achieve common goals. Builds selfconfidence in others. Shares information and keeps team members and supervisors informed.
  • Effective communicator, orally and in writing.
  • Typically focuses on various regions.
  • Written and spoken fluency in English required.
  • Bachelor's degree or equivalent education required as minimum. Knowledge of commercial financial products/services.
  • Understanding of banking/financial services industry. Basic understanding of payments products, services, and operations (or equivalent in other financial services organizations).


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