Associate/vp, Client Management

6 months ago


Dubai, United Arab Emirates Hex Trust Full time

Description

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

Position Summary

Hex Trust is seeking a motivated and sales-oriented VP, Client Management to join our team. In this role, you will be responsible for managing a portfolio of institutional clients. Your primary focus will be driving growth and enhancing client experiences. Acting as the main point of contact between clients and internal product teams (custody, trading, staking, and financing), you will coordinate with these teams to deliver tailored solutions that drive growth and deepen engagement with Hex Trust.

**Responsibilities**:
Develop strategic plans to cultivate strong, profitable relationships with assigned clients. Identify key players and their objectives to facilitate cross-selling and up-selling opportunities.
Build enduring relationships with clients, becoming their primary point of contact and ensuring their experience with Hex Trust is consistently exceptional.
Coordinate with internal teams (Sales, Operations, Product, Compliance, etc.) to ensure timely and seamless client onboarding.
Provide on-call support for customer issues outside of business hours, demonstrating commitment to client satisfaction.
Advocate for clients internally, using your credibility to promote client feedback and product initiatives.
Enhance processes and increase team efficiency and scalability through proactive improvement projects, including automating, simplifying, and improving daily workflows.
**Requirements**:
Relevant client-facing work experience, ideally within the crypto or financial services industries.
Confident verbal communication and polished written communication.
Ability to thrive and adapt quickly in a fast-paced, evolving, ambiguous environment with changing business strategies and new products.
Comfort with flexible hours, including weekends, for comprehensive support coverage.
High emotional intelligence and the ability to understand not only what the client is saying, but also their underlying needs.
Additional languages a plus, particularly Mandarin.
Proficiency in Google Suite, and CRM software (such as HubSpot).
- We understand you may not check all the boxes, but would still like to hear from you on how you think you can contribute.

**Benefits**:
As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

**At Hex Trust, we are proud of our R.A.P.I.D. culture**:
Respect and Inclusion
Agile
Passionate
Indivisible
Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:
Competitive Salaries & Bonuses
Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
Flexible Work Arrangements
Access to Corporate Discounts and exclusive Employer Perks
Medical & Retirement Plans
Professional Learning and Development Opportunities
Elevate your work using cutting-edge technology
Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
Regular company & social events

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.



  • Dubai, United Arab Emirates PER, Private Equity Recruitment Full time

    Investment Associate/VP, Global Private Equity, Investment firm, Dubai, UAE **About our client** We are working on an exciting opportunity with a Dubai based multi-asset investment manager that deploys capital across public and private markets. They are looking to expand their team at the Analyst / Associate level to focus on their Private Equity...


  • Dubai, United Arab Emirates PER, Private Equity Recruitment Full time

    PER, Private Equity Recruitment Dubai, United Arab EmiratesPosted 2 hours ago Permanent Competitive - Investment Associate/VP, Global Private Equity, Investment firm, Dubai, UAE **About our client** We are working on an exciting opportunity with a Dubai based multi-asset investment manager that deploys capital across public and private markets. They are...


  • Dubai, United Arab Emirates A&A Associate LLC Full time

    Join Our Team as a Client Renewals Advisor! Are you passionate about delivering exceptional customer service and ensuring client satisfaction? A&A Associate a leading business setup company, is seeking a dedicated Renewals Advisor to join our dynamic team. As a Renewals Advisor, you will be responsible for managing the renewal process for our valued...


  • Dubai, United Arab Emirates PER, Private Equity Recruitment Full time

    Associate / VP / PM, International Public Equities, Riyadh, Saudi Our client is an established, international investment firm looking to expand its already high-calibre public markets investment team in the Middle East. You will be joining a top-tier name that is globally recognised. This role sits within the international public markets investment team,...


  • Dubai, United Arab Emirates BlackRock, Inc. Full time

    VP/Associate UAE Relationship Manager **About this role** **Job Purpose/Background** Are you passionate about servicing clients and exceeding their expectations? In this position you will be able to put all your skills to work and help develop existing relationships and growth of the client book in United Arab Emirates (UAE). Our iShares & Wealth Team in...

  • Sales Associate

    8 months ago


    Dubai, United Arab Emirates PXGEO Full time

    **Job Summary**: The Sales Associate is responsible for sales of marine and ocean bottom node seismic services in assigned countries in accordance with the PXGEO procedures and instructions. **Main Responsibilities**: - Presenting PXGEO to, and building relationships with its clients in targeted countries across the region - Assist regional VP Sales and VP...


  • Dubai, United Arab Emirates Mondia Group Full time

    **WHAT WE DO **| Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences. **WHY WE’RE DIFFERENT **| What makes us a...


  • Dubai, United Arab Emirates Winters Instruments Full time

    **TITLE**: Client Relations Associate **DIVISION/DEPARTMENT**: **LOCATION**: **MARKET**: EMEA Dubai GCC Countries **REPORTS TO**: Vice President - EMEA Division **SCOPE** - The Client Relations Associate will play a pivotal role in our company’s growth by assisting the Regional Sales Manager (Saudi Arabia & Bahrain) in generating new business. This...


  • Dubai, United Arab Emirates RJ O'Brien Full time

    **Job Title**:Client On-boarding Associate **Business Unit**:Client Onboarding **Location**:DIFC,** **Dubai **Position Summary**: Client on-boarding associate with previous knowledge of onboarding and/or KYC requirements. To assist the management of the Financial Crime and On-Boarding team on a daily basis. To mitigate the Financial Crime risk within...


  • Dubai, United Arab Emirates ManSci Professional Services DMCC Full time

    **Job description** About Us We believe that service in the interest of our clients is the key to strong and lasting relationships with them. To that end, everyone in the business is involved in supporting our client facing teams. This is especially so when it comes to a market defining platform we developed and launched 3 years ago, and for which we now...


  • Dubai, United Arab Emirates ManSci Professional Services DMCC Full time

    About Us We believe that service in the interest of our clients is the key to strong and lasting relationships with them. To that end, everyone in the business is involved in supporting our client facing teams. This is especially so when it comes to a market defining platform we developed and launched 3 years ago, and for which we now want to expand the...

  • Vp, Loan Syndication

    7 months ago


    Dubai, United Arab Emirates Madison Pearl Full time

    M- Posted by - Mursaleen Khawaja- Recruiter Our client is a leading investment bank in UAE. They are looking for a VP with a strong background in loan syndication within Investment banking. **Key Responsibilities**: - End-to-end deal execution. - Structuring and distribution of syndicated financing transactions. - Provide structure and pricing inputs for...

  • Vp Sustainable Finance

    7 months ago


    Dubai, United Arab Emirates Acre Full time

    Acre is working with a leading global bank to help them hire a VP of Sustainable Finance for their Dubai team. Reporting to the Head of Sustainable Finance, you will be working on driving origination and developing strong client relationships in the Middle East and Africa regions. **You will be responsible for**: - Driving sustainable finance origination...

  • Vp of Monetization

    6 months ago


    Dubai, United Arab Emirates Kinetik Digital Recruitment Full time

    **Role**: **VP of Monetization is responsible for monetizing our products i.e. payment, MARKETPLACE, and increasing revenue per user. You will drive Existing, and upcoming products as well as upsell extra features to existing & new clients. Generating New revenue streams to non-existing clients to get additional products. Design our multi-year strategy by...


  • Dubai, United Arab Emirates GLG Full time

    **Job Summary** The **Senior Client Solutions Associate - Arabic Speaker** role sits within our Professional Services Firms (PSF) team based in our Dubai office. We have a prestigious and sophisticated client base in the EMEA, including some of the world's top corporations, investment firms, management consultancies, and non-profits - to help them learn and...


  • Dubai, United Arab Emirates Gerson Lehrman Group Full time

    **Job Summary** The **Senior Client Solutions Associate - Arabic Speaker** role sits within our Professional Services Firms (PSF) team based in our Dubai office. We have a prestigious and sophisticated client base in the EMEA, including some of the world’s top corporations, investment firms, management consultancies, and non-profits - to help them learn...


  • Dubai, United Arab Emirates Winters Instruments Full time

    **JOB DESCRIPTION**: The Client Relations Associate will play a pivotal role in our company’s growth by assisting the Regional Sales Manager (Saudi Arabia & Bahrain) in generating new business. This individual will be responsible for establishing and enhancing customer relationships, contributing significantly to our expansion in GCC. This is a full-time...

  • Key Account Manager

    6 months ago


    Dubai, United Arab Emirates Brandme Associate Sdn Bhd Full time

    **About brandME** BrandME is a global trade show exhibit company. We are headquartered in Malaysia, with offices across the America, London, Middle East, APAC region. We are a dynamic and passionate team building towards delivering award-winning and cost-effective exhibit design, production, and support services all around the world. We are actively...

  • Vp of Marketing

    6 months ago


    Dubai, United Arab Emirates Halian International Full time

    **Our client**: Our Ed-Tech client is currently recruiting for an experienced Vice President of Marketing to join our executive leadership team in the middle east. As a key member of the executive leadership team, the Vice President of Marketing will be responsible for shaping the company's core marketing strategy and driving growth initiatives. This role...

  • Vp of HR

    6 months ago


    Dubai, United Arab Emirates Kinetik Digital Recruitment Full time

    The VP HR will be responsible for managing HR Role by developing and implementing HR Roadmap and deriving performance based culture in the organization. Moreover, the VP HR will be responsible for providing support in the various human resource functions, which include recruitment, staffing, training and development, performance...