Client Relations Associate

5 days ago

Dubai, United Arab Emirates Winters Instruments Full time

**JOB DESCRIPTION**:
The Client Relations Associate will play a pivotal role in our company’s growth by assisting the Regional Sales Manager (Saudi Arabia & Bahrain) in generating new business. This individual will be responsible for establishing and enhancing customer relationships, contributing significantly to our expansion in GCC. This is a full-time position offering a competitive salary and bonuses.

**RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO**:

- Identify potential clients across Saudi Arabia & Bahrain through various methods such as cold calls, market research, trade shows, and our in-house database.
- Collaborate with the sales team to identify, recommend, and schedule in-person customer visits.
- Conduct cold calls within the territory to ensure a robust pipeline of opportunities.
- Support the Regional Sales Manager in various tasks including, but not limited to:

- Identifying, researching, and qualifying new leads.
- Maintaining the contact database.
- Tracking departmental sales.
- Attend and support trade shows, including managing the leads generated from these events.
- Manage contact databases and focus accounts, developing a deeper understanding of our clients to identify opportunities for expanding the sale of products and services, thereby increasing profitability.
- Communicate with clients regarding services, customer experience, potential issues, etc.
- Monitor client behavior and identify trends in order volume and value.
- Foster deeper connections between customers and our company to enhance customer loyalty.

**QUALIFICATIONS**:

- Two to three years of experience in a similar role in a technical, instrumentation, or manufacturing organization.
- Proven experience in prospecting and cold-calling.
- Fluency in both written and verbal English & Arabic.
- Excellent interpersonal and organizational skills, strong attention to detail, and the ability to meet deadlines.
- Exceptional customer service and communication skills.
- Goal-oriented, persuasive, and able to remain positive and calm when faced with challenges.
- Background in the Gauges and Instrumentation industry is an asset.

**CANDIDATES ARE EXPECTED TO ADHERE TO GUIDING PRINCIPLES OF OUR CORE VALUES.**:

- Sense of urgency
- Integrity in what we do
- Pursuit of excellence

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