Customer Retention Executive

7 months ago


Dubai, United Arab Emirates EARTHLINK INNOVATION GENERAL TR. Full time

Join our dynamic team at Earthlink Innovations Trading LLC, a leading company in the UAE, as a Customer Retention Executive. We are seeking motivated individuals who are passionate about providing exceptional customer service and ensuring customer satisfaction.

**Responsibilities**:

- Build and maintain strong relationships with existing customers to enhance loyalty and retention.
- Proactively engage with customers to understand their needs, address concerns, and resolve issues in a timely manner.
- Analyze customer accounts and identify opportunities to upsell or cross-sell products and services.
- Develop and implement effective retention strategies to reduce customer churn and increase customer loyalty.
- Conduct customer satisfaction surveys and gather feedback to identify areas for improvement.
- Collaborate with internal teams to provide relevant insights and feedback based on customer interactions.
- Stay updated on product knowledge and industry trends to effectively communicate with customers and address their inquiries.
- Monitor customer accounts, contracts, and billing information to ensure accuracy and resolve any discrepancies.
- Maintain accurate records of customer interactions and update relevant information in the CRM system.
- Provide exceptional customer service by responding promptly to customer inquiries and resolving issues in a professional manner.

**Requirements**:

- Proven experience as a Customer Retention Executive or in a similar customer service role.
- Strong interpersonal and communication skills to effectively engage with customers.
- Excellent problem-solving abilities and ability to think critically to address customer concerns.
- Ability to work under pressure and meet deadlines in a fast-paced environment.
- Ability to empathize with customers and provide personalized solutions.
- Excellent negotiation and persuasive skills to retain customers and upsell products/services.
- Strong organizational skills and attention to detail.
- Minimum Intermediate education level.

We offer a fantastic work environment and culture, providing endless opportunities for growth, promotion, incentives, and rewards.

Shift Timings: Monday to Saturday, 9:00 am to 6:00 pm (Alternate Saturdays Off)

Office Address: 2804, 28th Floor, API Tower, World Trade Center, Dubai, United Arab Emirates.

Objective and Values:
At Earthlink Innovations Trading LLC, we are an equal opportunity employer committed to anti-discrimination practices. Our core values drive us to uphold these principles and mandates. We strictly prohibit any form of discrimination or harassment and provide equal employment opportunities to all employees and applicants, regardless of race, color, religion, gender, national origin, or any other protected characteristic. We adhere to both the spirit and letter of all applicable laws and regulations.

**Salary**: From AED2,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer success: 1 year (preferred)

**Language**:

- English (preferred)


  • Retentions Executive

    5 months ago


    Dubai, United Arab Emirates The Cigna Group Full time

    Responsible for supporting and handling Sales & Renewals via incoming queries from web based customers, brokers and intermediaries to meet their needs and complete the sale where appropriate. You will also be responsible for generating sales through outbound calls to leads generated via the web-site, broker quote tool and developing relationships with...


  • Dubai, United Arab Emirates Clearstate Pte. Ltd Full time

    **Introduction**: - The Economist_ is a leading source of analysis on international business and world affairs, published weekly in print and digital editions, and daily through our apps and websites. We deliver our information through a range of formats, from newspapers and magazines to conferences, films and audio. What ties us together is the objectivity...

  • Customer Retention

    7 months ago


    Dubai, United Arab Emirates FxPro Full time

    Customer Retention Join FxPro: an international fintech company for talented professionals. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 300+ FxPro employees of 22 nationalities. **Responsibilities**: - Focus on...


  • Dubai, United Arab Emirates Paragon Continental Migration Full time

    Key Requirements: Designation: FEMALE - Client Retention Executive Language: English and Hindi Gender: Female Only **Salary**: AED 3500 - AED 3700 Work Location: Dubai, UAE Job Requirements: Customer Retention : 1 Year Customer Service: 1 Year Immediate Joining **Job Type**: Permanent (Full Time) **Job Types**: Full-time, Permanent **Salary**:...


  • Dubai, United Arab Emirates Ilqah Full time

    Develop and manage loyalty programs to increase customer engagement, repeat purchases and customer lifetime value (CLTV). - Analyze customer behavior and segmentation to design targeted retention campaigns that address churn risks and improve engagement. - Run customized CRM campaigns for different customer segments, ensuring the right message arrives at the...

  • Retention Executive

    23 hours ago


    Dubai, United Arab Emirates Deriv Full time

    Job Information Job Opening ID - ZR_1618_JOB Industry - Marketing & Global Partnerships City - Dubai Country - United Arab Emirates You’ll be right at the heart of our mission, ensuring our customers stay our customers! You’ll be the go-to person for managing customer lifecycles, developing strategies to maximise customer loyalty, and immersing...


  • Dubai, United Arab Emirates Valsense Full time

    **Retention Marketing Manager/Assistant Manager** **Responsibilities**: - Work with the internal Marketing, Product and BI team to plan and execute campaigns that drive player engagement and revenue. - To create journeys for existing users which help engage them more and bring them back to the platform along with generating higher revenue and continuous...


  • Dubai, United Arab Emirates FxPro Full time

    **Join FxPro**: an international fintech company for talented **pro**fessionals. We are always on the lookout for individuals who can perform and excel in a dynamic and innovative working environment. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco,...


  • Dubai, United Arab Emirates Fixperts Contracting LLC Full time

    Job description We are looking for a Customer Relations and Retension Executive, who deals with ordering, structuring, and bringing in the management's attention to a major incident or a problem, which has escalated beyond its limits. To work in a team and their main responsibility is to provide assistance to the customer Service Team by prioritizing and...

  • Retentions Tmr

    6 months ago


    Dubai, United Arab Emirates The Cigna Group Full time

    **Loyalty Team Retentions Representative** **Earn an uncapped & competitive bonus and join a growing international healthcare insurance company!** **In order to service our international client base, you must be able to work various shift patterns during a 24-hour working day, 7 days per week.** **About Cigna**: Do you love speaking to customer to help...


  • Dubai, United Arab Emirates GBE Brokers Ltd Full time

    **Job Title**: Retention / Customer Support Forex and CFD (Arabic Speaker) **Language**:Native Arabic speaker with proficiency in English is a must **Location**: Business bay Dubai, United Arab Emirates **Company**: GBE Brokers - Dubai Branch **Job Type**: Full-time **About us**: GBE Brokers is a leading financial services provider specializing in forex...


  • Dubai, United Arab Emirates Science Xplorers Full time

    We are looking for an admission and retention officer. Your role would be to manage customer service, re-enrollments, scheduling for students classes, engage with faculty and parents whenever there is any intervention needed. Marketing our products to walkin. This role is a very key role in the organisation and requires someone who is keen to grow with...


  • Dubai, United Arab Emirates Edara Full time

    **Job Purpose: -** The purpose of this position is to handle outbound calls activities and to ensure high customer experience is for all du products and services (Fixed & Mobile). **Key Accountabilities: -** - Achieve target productivity and quality scores in order to meet customer experience and KPI goals. - Deliver against cross-selling/up-selling...


  • Dubai, United Arab Emirates Fresh Prints Full time

    **Drive growth at one of the fastest-growing companies in America**: Hi, I'm Faiza—the Hiring manager. If you look at my LinkedIn - you'll notice I've hopped around at the same company. This was because I asked my manager to help me figure out what I liked and what I was good at. After 3 years of that, I've found myself at an interesting spot. When I say...


  • Dubai, United Arab Emirates JTI - Japan Tobacco International Full time

    We’re JTI, Japan Tobacco International and **we believe in freedom**. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our **consumers to choose from**. It’s how we’ve grown to be present in 130 countries. But our business isn’t just...


  • Dubai, United Arab Emirates Excel Sunny Marketing Management L.L.C Full time

    _As a Retention Account manager, you will be responsible for managing and nurturing relationships with our existing clients to drive customer retention and loyalty. You will work closely with our customers to understand their needs, address any concerns, and proactively identify opportunities to enhance their experience with our products/services. Your...


  • Dubai, United Arab Emirates Terahertz Marketing Full time

    **Job description** **Qualification and Requirements**: - **Hindi Speaker is a MUST**: - **Previous FOREX industry experience is a MUST ( at least 3 Years )**: - Excellent communication and interpersonal skills - Ability to handle difficult clients with empathy and patience - Proven experience as a tele sales agent and call center agent with the skill to...


  • Dubai, United Arab Emirates Surani Group Full time

    Communicating with customers and sales representatives. - Analyzing customer behavior. - Gathering information about customer complaints. - Developing aggressive retention strategies based on customer feedback. - Negotiating with customers to renew contracts and retain business. - Meeting with the sales team to propose customer retention solutions. - Writing...


  • Dubai, United Arab Emirates qualified Full time

    posting on behalf of my friend JAPANESE SPEAKING RETENTION REPRESENTATIVES JOB ALERT IN DUBAI, UAE We operate call centers in various languages and hire the best talents in the sales field. Our office is located in the heart of the Business Bay in Dubai, UAE and we are expanding as we speak, adding more talents to our fast-growing family. We are looking...


  • Dubai, United Arab Emirates Blue Iris Software Trading LLC Full time

    We're Hiring **Customer Retention** **JD's**: - Proactively reach out to existing customers to understand their needs, challenges, and satisfaction levels. - Build rapport and maintain ongoing communication to strengthen relationships. - Develop and implement retention strategies and initiatives to reduce churn and increase customer loyalty. - Identify...