Retention/crm Marketing Executive
9 months ago
**Introduction**:
- The Economist_ is a leading source of analysis on international business and world affairs, published weekly in print and digital editions, and daily through our apps and websites. We deliver our information through a range of formats, from newspapers and magazines to conferences, films and audio. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.
It’s an exciting time for customer retention at _The Economist_, which is receiving renewed focus following years of successful subscriber acquisition. As the Retention Marketing Executive - Onboarding, you’ll be part of the team at the forefront of making _The Economist_ a world-leading customer retention organization. Working with the Head of Customer Development and a wider team of marketers and cross-functional experts, you’ll be putting the customer experience at the heart of everything you do, planning and executing CRM programs and multichannel marketing campaigns to drive engagement and early-stage retention among trialists - one of our key strategic audiences.
**Accountabilities**:
**How you will contribute**:
- Work with the Head of Customer Development and wider retention team to increase customer engagement and first-time renewal (conversion from trialist to fully paid subscription)
- Plan, execute and optimise multi-channel communication campaigns; manage a testing program to drive incremental improvement in customer retention metrics
- Produce persuasive, compelling and on-brand communications to drive digital product usage and quality engagement among new subscribers
- Regularly analyse retention and campaign data, reporting on campaign performance and developing new audience insight to fuel growth
- Work in partnership with Editorial and content leads from the wider circulation team to identify, package and surface the most compelling editorial content
- Work with the retention team and Journey Optimisation & Insight Specialists to develop your understanding of the drivers of early engagement and retention, using this to inform our campaigns
- Identify opportunities to improve communication content and performance, continually feeding those opportunities into the testing road map
- Monitor effective benchmarks (best practices) for developing and building customer engagement in a subscriptions business
- Get involved in other retention projects and initiatives as they arise
**Experience, skills and professional attributes**:
**Ideal skills for this role are**:
- Previous experience in a retention or direct marketing position, in a subscriptions/membership setting would be ideal but not required
- Experience planning and executing multi-channel marketing campaigns, optimising based on learnings and reporting the outcomes to stakeholders
- Project management, communication and collaboration skills; comfortable working with various teams across the business to get desired outcomes
- Comfortable working with agency partners to develop highly engaging, brand-led communications designed to bring a digital brand ‘to life’ for customers
- Data-driven, customer-first mindset with experience executing and optimising marketing campaigns and programs based on customer insight and learnings
- An understanding of test and learn best practice to deliver improvements to customer communications
- Confident self-starter, able to manage workload and juggle multiple priorities effectively. Flexible and happy with change.
- Keen to develop - to learn quickly, step outside their comfort zone and actively seek feedback
-
CRM Executive
4 weeks ago
Dubai, United Arab Emirates CODART Marketing Management LLC Full time**Key Responsibilities**: - Manage and enhance customer relationships to drive retention and satisfaction. - Provide timely and effective customer support for inquiries related to Forex products and services. - Identify customer needs and tailor solutions to maximize engagement. - Collaborate with the sales and marketing teams to develop targeted...
-
Retention Marketing Manager
7 months ago
Dubai, United Arab Emirates Valsense Full time**Retention Marketing Manager/Assistant Manager** **Responsibilities**: - Work with the internal Marketing, Product and BI team to plan and execute campaigns that drive player engagement and revenue. - To create journeys for existing users which help engage them more and bring them back to the platform along with generating higher revenue and continuous...
-
Executive - CRM
1 week ago
Dubai, United Arab Emirates Apparel Group Full timeorks closely with CRM Marketing Manager to develop the CRM strategy - nsure CRM calendar and communication aligns with marketing and deals calendar - uild, test and execute campaigns in the CRM tool, managing the end-to-end process, including data workflow and segmentation - dentify new channels to drive existing customer engagement - rive growth and...
-
CRM Executive
7 months ago
Dubai, United Arab Emirates GRAND STORES LLC Full timePlan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company’s brand value. - Make sure the customer database is correctly segmented in order to target marketing activities appropriately - Collaborate with IT on defining the capabilities and driving the implementation of the...
-
Retentions Executive
5 months ago
Dubai, United Arab Emirates The Cigna Group Full timeResponsible for supporting and handling Sales & Renewals via incoming queries from web based customers, brokers and intermediaries to meet their needs and complete the sale where appropriate. You will also be responsible for generating sales through outbound calls to leads generated via the web-site, broker quote tool and developing relationships with...
-
Marketing Growth Retention
3 months ago
Dubai, United Arab Emirates Ilqah Full timeDevelop and manage loyalty programs to increase customer engagement, repeat purchases and customer lifetime value (CLTV). - Analyze customer behavior and segmentation to design targeted retention campaigns that address churn risks and improve engagement. - Run customized CRM campaigns for different customer segments, ensuring the right message arrives at the...
-
CRM Executive
7 months ago
Dubai, United Arab Emirates Silverleaf Real Estate Full time**Job Overview**: As a Customer Relationship Management (CRM) Specialist, you will be responsible for managing and optimizing our company's CRM system to enhance customer interactions, improve efficiency, and drive business growth. Your role involves overseeing CRM processes, analyzing data, and implementing strategies to maximize customer satisfaction and...
-
CRM Executive
8 months ago
Dubai, United Arab Emirates Kazix Project Management Services Full timeWe are seeking individuals who can work on tight deadlines and are flexible with their time as there will be some work required at odd hours. As our CRM executive you will: - Bring a good understanding of user acquisition and user retention marketing techniques to influence the operations - Manage and report on KPIs from CRM interface - Create case studies...
-
CRM Executive
9 months ago
Dubai, United Arab Emirates Legend Holding Group Full timeJob Summary: As a CRM (Customer Relationship Management) Executive for our car workshop, you will be responsible for building and maintaining strong relationships with our customers to enhance their overall experience. You will oversee the implementation and management of CRM systems, analyze customer data, and develop strategies to improve customer...
-
CRM Executive
7 months ago
Dubai, United Arab Emirates Kazix Project Management Services Full timeWe are seeking individuals who can work on tight deadlines and are flexible with their time as there will be some work required at odd hours. Please read below requirements before applying. As our CRM executive you will: - Bring a good understanding of user acquisition and user retention marketing techniques to influence the operations - Manage and report...
-
Marketing Executive
23 hours ago
Dubai, United Arab Emirates National Medical Center - Dental Clinic Full timeNational Medical Center in Satwa is looking for a Female Marketing Executive(CRM), to be in charge of managing CRM programs and lead channels. As we continue to expand structurally, we are looking for a Marketing Executive to specialize in client relations and digital media marketing. Position: Marketing Executive(CRM) **Job Duties**: - Manage...
-
E-crm Manager
6 days ago
Dubai, United Arab Emirates i4 Consulting Pvt Ltd Full timeWe are hiring for one of the renowned group dealing in health care in Gulf Countries Designation - E-CRM Manager Reporting to - Head of Marketing, Digital Health Location - Dubai Imp Note - People with work permit can apply **About the role**: The e-CRM Manager is responsible for development, execution, and continuous refinement of multichannel Consumer...
-
CRM Executive
7 months ago
Dubai, United Arab Emirates Richemont Full timeReference Code: 99726**CRM Executive**: - Richemont- Dubai, DU, AE- PermanentRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of...
-
Sales Executive
2 months ago
Dubai, United Arab Emirates Q2 Futuristic Marketing Full time**Location**: Dubai, UAE **Company**: Q2FM Futuristic Marketing **Job Type**: Full-Time Q2FM Futuristic Marketing is looking for a motivated and dynamic **Sales Executive** to join our team. As a Sales Executive, you will be responsible for driving new business and managing client relationships. Your primary focus will be identifying prospects, pitching...
-
CRM Executive
7 months ago
Dubai, United Arab Emirates Legend Holding Group Full timeJob Summary: As a CRM (Customer Relationship Management) Executive for our car workshop, you will be responsible for building and maintaining strong relationships with our customers to enhance their overall experience. You will oversee the implementation and management of CRM systems, analyze customer data, and develop strategies to improve customer...
-
CRM Manager
6 days ago
Dubai, United Arab Emirates Chalhoub Group Full time**Who we are** Chalhoub is the leading luxury retailer in the Middle East. With more than 700 stores, 300 brands, and 60 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organization's growth, we are looking to develop a world-class digital and e-commerce capability. Building on our strong...
-
Sales Executive
3 months ago
Dubai, United Arab Emirates Q2 Futuristic Marketing Full time**Location**: Dubai, UAE **Company**: Q2FM Futuristic Marketing **Job Type**: Full-Time Q2FM Futuristic Marketing is looking for a motivated and dynamic **Sales Executive** to join our team. As a Sales Executive, you will be responsible for driving new business and managing client relationships. Your primary focus will be identifying prospects, pitching...
-
CRM Executive
1 month ago
Dubai, United Arab Emirates FSH Furniture Full timeJoin Our Team as a Furniture CRM Departement. Are you passionate about customer relationship management and the furniture industry? We’re looking for a dynamic and detail-oriented CRM Specialist to enhance customer satisfaction, drive sales, and build lasting relationships. Key Responsibilities: Manage and optimize the CRM system to track customer...
-
CRM Executive
2 weeks ago
Dubai, United Arab Emirates National Medical Center - Dental Clinic Full timeHighly numerate with excellent proficiency in Microsoft Excel - Support the Senior CRM manager to define and develop the retention strategy, roadmap and budget that will achieve targets and KPIs - Maximise revenue per customer/data record by re-engaging a dormant/inactive audience - Assist Digital Marketing manager with agency invoicing and ensuring payments...
-
Retail & CRM Executive
1 week ago
Dubai, United Arab Emirates Officine Panerai Full timeReference Code: 61261 **Retail & CRM Executive**: Dubai, DU, AE Permanent Panerai is a high-end status sports watch brand that operates in a niche segment, fully exploiting its values of belonging that allow Panerai owners to feel part of an exclusive club. The fundamental values of Panerai are based on history and the sea world, authenticity, exclusivity...