Customer Retention

5 months ago


Dubai, United Arab Emirates FxPro Full time

Customer Retention

Join FxPro: an international fintech company for talented professionals.

We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 300+ FxPro employees of 22 nationalities.

**Responsibilities**:

- Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department.
- Contacting clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile.
- Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods. Supporting them with completing this process and offering/suggesting alternatives.
- Maintain relationships with higher value clients as needed to ensure the smooth continuation of business.
- Ensure client records are kept up to date and all communication and guidance provided to clients is recorded.
- Contact clients for any pending matters related to their accounts.
- Anything else that the head of the department deems necessary.
- Handling the tickets in the live chats in the designated languages

**Requirements**:

- Bachelor's degree in Business Administration or any related field
- Computer literacy with a good command of Google apps
- Ability to work under pressure, face constant challenges, adapt to changes.
- Keep pro-active position in running a business.

Job ID 266



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