Retention - Account Manager (Experienced)

5 months ago


Dubai, United Arab Emirates Excel Sunny Marketing Management L.L.C Full time

_As a Retention Account manager, you will be responsible for managing and nurturing relationships with our existing clients to drive customer retention and loyalty. You will work closely with our customers to understand their needs, address any concerns, and proactively identify opportunities to enhance their experience with our products/services. Your primary goal will be to increase customer satisfaction, and drive revenue growth through upselling and cross-selling initiatives._
- **Sunny Marketing Co.**_
- **Office # 309, Opal Tower, Business Bay, Dubai**_

**KEY RESPONSIBILITIES**:

- Develop and implement strategies to improve customer retention rates.
- Proactively engage with clients to understand their needs and provide solutions.
- Monitor customer metrics and analyze data to identify trends and opportunities.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Drive upsells and cross-sell opportunities to maximize customer lifetime value.
- Provide exceptional customer service and support to maintain strong client relationships.

**QUALIFICATIONS**:

- 2 or 1 years of experience in account management or customer success roles
- Proven track record of driving customer retention and revenue growth
- Excellent communication and interpersonal skills
- Strong analytical skills with the ability to interpret data and make strategic recommendations.

**Job Types**: Full-time, Temporary
Contract length: 24 months

**Salary**: From AED3,000.00 per month



  • Dubai, United Arab Emirates Excel Sunny Marketing Management L.L.C Full time

    _As a Retention Account manager, you will be responsible for managing and nurturing relationships with our existing clients to drive customer retention and loyalty. You will work closely with our customers to understand their needs, address any concerns, and proactively identify opportunities to enhance their experience with our products/services. Your...


  • Dubai, United Arab Emirates Excel Sunny Marketing Management L.L.C Full time

    _As a Retention Account manager, you will be responsible for managing and nurturing relationships with our existing clients to drive customer retention and loyalty. You will work closely with our customers to understand their needs, address any concerns, and proactively identify opportunities to enhance their experience with our products/services. Your...


  • Dubai, United Arab Emirates Excel Sunny Marketing Management L.L.C Full time

    _As a Retention Account manager, you will be responsible for managing and nurturing relationships with our existing clients to drive customer retention and loyalty. You will work closely with our customers to understand their needs, address any concerns, and proactively identify opportunities to enhance their experience with our products/services. Your...


  • Dubai, United Arab Emirates Excel Sunny Marketing Management L.L.C Full time

    _As a Retention Account manager, you will be responsible for managing and nurturing relationships with our existing clients to drive customer retention and loyalty. You will work closely with our customers to understand their needs, address any concerns, and proactively identify opportunities to enhance their experience with our products/services. Your...


  • Dubai International City, United Arab Emirates ANAX Media Full time

    **Location**:International City, Phase 2, Dubai **Job Type**:Full-time, 6 Days a Week **Position Overview**: As the Head of Retention Manager, you will be responsible for developing and implementing strategies to maximize player retention, engagement, and lifetime value. You will lead a team of retention specialists and work closely with cross-functional...


  • Dubai, Dubai, United Arab Emirates Etisalat UAE Full time

    Job Title: Customer Retention ManagerJob Summary:We are seeking a highly skilled Customer Retention Manager to join our team at Etisalat UAE. The successful candidate will be responsible for fostering strong relationships with our OTT SVOD and AVOD platform's users, driving engagement, and implementing strategies to retain existing customers.Key...

  • Accountant

    5 months ago


    Dubai, United Arab Emirates FIRE GATE SAFETY & SECURITY SYSETEMS L.L.C Full time

    **Profile** - Experienced in Project accounting with Construction/ Electromechanical field. - Experienced in Microsoft Business Central/Navision minimum for 2 years. - Experienced in consolidate and closing accounting. - Experienced in Inventory Management. **Duties and Responsibilities** - Delegate to handle Receivable in terms of Project/Service Invoicing...

  • Retentions Executive

    3 months ago


    Dubai, United Arab Emirates The Cigna Group Full time

    Responsible for supporting and handling Sales & Renewals via incoming queries from web based customers, brokers and intermediaries to meet their needs and complete the sale where appropriate. You will also be responsible for generating sales through outbound calls to leads generated via the web-site, broker quote tool and developing relationships with...


  • Dubai, United Arab Emirates JTI - Japan Tobacco International Full time

    We’re JTI, Japan Tobacco International and **we believe in freedom**. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our **consumers to choose from**. It’s how we’ve grown to be present in 130 countries. But our business isn’t just...

  • Retentions Tmr

    5 months ago


    Dubai, United Arab Emirates The Cigna Group Full time

    **Loyalty Team Retentions Representative** **Earn an uncapped & competitive bonus and join a growing international healthcare insurance company!** **In order to service our international client base, you must be able to work various shift patterns during a 24-hour working day, 7 days per week.** **About Cigna**: Do you love speaking to customer to help...

  • Customer Retention

    5 months ago


    Dubai, United Arab Emirates FxPro Full time

    Customer Retention Join FxPro: an international fintech company for talented professionals. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 300+ FxPro employees of 22 nationalities. **Responsibilities**: - Focus on...


  • Dubai, United Arab Emirates Terahertz Marketing Full time

    Terahertz Call Center Dubai is looking for highly motivated and experienced Tale sales team leaders, conversion and retention agents to join our team. **Requirements**: - **Previous industry experience is a MUST**: - **Minimum 1 year experience for conversion and 2 years experience for Retention**: - **HINDI IS A MUST**: - Excellent communication and...


  • Dubai, United Arab Emirates Valsense Full time

    **Retention Marketing Manager/Assistant Manager** **Responsibilities**: - Work with the internal Marketing, Product and BI team to plan and execute campaigns that drive player engagement and revenue. - To create journeys for existing users which help engage them more and bring them back to the platform along with generating higher revenue and continuous...


  • Dubai, United Arab Emirates Ilqah Full time

    Develop and manage loyalty programs to increase customer engagement, repeat purchases and customer lifetime value (CLTV). - Analyze customer behavior and segmentation to design targeted retention campaigns that address churn risks and improve engagement. - Run customized CRM campaigns for different customer segments, ensuring the right message arrives at the...

  • Experienced Accountant

    5 months ago


    Dubai, United Arab Emirates OMINCO GROUP LTD Full time

    **Job description** ** Applicants must be available in the UAE for personal Interview.** **Urgent Requirement** **Experience: 5 Years ( In a Trading Company in UAE )** **Applicant must be available in UAE for personal Interview.***: Applicants without relevant experience will automatically not consider.***: TELEPHONE CALLS WILL NOT BE...


  • Dubai, United Arab Emirates Terahertz Marketing Full time

    Terahertz Call Center Dubai is looking for highly motivated and experienced Tale sales team leaders, conversion and retention agents to join our team. **Requirements**: - **Previous industry experience is a MUST**: - **Minimum 1 year experience for conversion and 2 years experience for Retention**: - **RUSSIAN language is A MUST**: - Excellent...


  • Dubai, United Arab Emirates JMR Aggregate LLC Full time

    Roles and Responsibilities of Retention Agent: Implement customer retention programs Gathering information about customer complaints Resolve customer issues Track soon to be expired contracts Communicating with customers Retaining customers Address customer inquiries Analyzing customer behavior Customer feedback Improving customer experience Manage...


  • Dubai, United Arab Emirates GLADYS BEAUTY SALOON Full time

    WE ARE LOOKING FOR AN EXPERIENCED CERTIFIED ACCOUNT PROFESSIONAL, WHO HAS GOOD KNOWLEDGE OF ACCOUNTING SOFTWARE AND MICROSOFT OFFICE WITH A MINIMUM OF 5 YEARS OF WORKING EXPERIENCE IN UAE. REQUIREMENTS: - RECORDING ACCOUNTING TRANSACTIONS/BOOKKEEPING IN ACCOUNTING SOFTWARE. - ASSETS MANAGEMENT / ACCOUNTS PAYABLE / ACCOUNTS RECEIVABLE / BANK RECONCILIATION...

  • Sme Account Manager

    2 weeks ago


    Dubai, United Arab Emirates ACOUP Employment Services Full time

    The SME Account Manager will be responsible for managing relationships with existing SME clients, ensuring high levels of customer satisfaction, and identifying opportunities for upselling additional services. This role involves acting as the primary point of contact for clients, resolving issues, and providing ongoing support. The SME Account Manager will...


  • Dubai, United Arab Emirates Science Xplorers Full time

    We are looking for an admission and retention officer. Your role would be to manage customer service, re-enrollments, scheduling for students classes, engage with faculty and parents whenever there is any intervention needed. Marketing our products to walkin. This role is a very key role in the organisation and requires someone who is keen to grow with...