Customer Relation Executive
7 months ago
We're Hiring **Customer Retention**
**JD's**:
- Proactively reach out to existing customers to understand their needs, challenges, and satisfaction levels.
- Build rapport and maintain ongoing communication to strengthen relationships.
- Develop and implement retention strategies and initiatives to reduce churn and increase customer loyalty.
- Identify at-risk customers and take proactive steps to address their concerns and prevent churn.
- Monitor upcoming renewals and proactively engage customers to secure renewals in a timely manner.
- Negotiate contract terms and pricing as needed to retain customers
**Qualifications**:
- Bachelor's degree in Business Administration, Marketing, or related field.
- 2+ years of experience in customer retention, account management, or related roles.
- Proven track record of successfully retaining and growing customer accounts.
- Excellent communication and interpersonal skills.
- Strong problem-solving and negotiation abilities.
- Ability to work independently and as part of a team.
- Proficiency in CRM software and Microsoft Office Suite.
**Skills**:
- Customer relationship management
- Excellent communication and negotiation
- Data analysis and interpretation
- Problem-solving and decision-making
- Relationship building and rapport
- Time management and organization
**Preferred**
- Visit Visa
- Cancelled Visa
**Compensation**
- Return Ticket & Leave Salary
- Insurance
- Duty Meal and Fringe Benefits
Pay: AED2,800.00 - AED3,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Retention: 1 year (required)
**Language**:
- English, Hindi (required)
**Location**:
- Dubai (required)
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