Telesales & Retention Executive
2 weeks ago
**Job Purpose: -**
The purpose of this position is to handle outbound calls activities and to ensure high customer experience is for all du products and services (Fixed & Mobile).
**Key Accountabilities: -**
- Achieve target productivity and quality scores in order to meet customer experience and KPI goals.
- Deliver against cross-selling/up-selling targets by using skills and knowledge of products and services to consistently identify opportunities in order to maximize sales potential and resolve problems through the outbound calling programme.
**Minimum Experience**:
- Minimum 1+ year of experience in a customer service/selling/contact centre or related role preferably in telecom industry
- Good understanding of up and cross-selling
- Microsoft office tools.
**Minimum Education**:
- Minimum High School with relevant minimum customer service/retention work experience, preferably in telecommunications **(ATTESTED QUALIFICATION CERTIFICATE MANDATORY)**
**Knowledge & Skills**:
- Strong interpersonal and relationship building skills.
- Highly organized and commercially focused.
- Strong and effective oral and written communication skills.
- Ability to work independently and cross-functionally to resolve issues quickly and effectively.
- Ability to operate effectively within a high-energy, fast-paced, dynamic and evolving team environment.
**Salary**: AED4,000.00 - AED4,500.00 per month
Application Question(s):
- Is your education certificate completely attested?
**Language**:
- Arabic (required)
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