Telesales & Retention Executive

2 weeks ago


Dubai, United Arab Emirates Edara Full time

**Job Purpose: -**

The purpose of this position is to handle outbound calls activities and to ensure high customer experience is for all du products and services (Fixed & Mobile).

**Key Accountabilities: -**
- Achieve target productivity and quality scores in order to meet customer experience and KPI goals.
- Deliver against cross-selling/up-selling targets by using skills and knowledge of products and services to consistently identify opportunities in order to maximize sales potential and resolve problems through the outbound calling programme.

**Minimum Experience**:

- Minimum 1+ year of experience in a customer service/selling/contact centre or related role preferably in telecom industry
- Good understanding of up and cross-selling
- Microsoft office tools.

**Minimum Education**:

- Minimum High School with relevant minimum customer service/retention work experience, preferably in telecommunications **(ATTESTED QUALIFICATION CERTIFICATE MANDATORY)**

**Knowledge & Skills**:

- Strong interpersonal and relationship building skills.
- Highly organized and commercially focused.
- Strong and effective oral and written communication skills.
- Ability to work independently and cross-functionally to resolve issues quickly and effectively.
- Ability to operate effectively within a high-energy, fast-paced, dynamic and evolving team environment.

**Salary**: AED4,000.00 - AED4,500.00 per month

Application Question(s):

- Is your education certificate completely attested?

**Language**:

- Arabic (required)


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