Customer Complaint Handling Officer

1. Must have minimum 06 years experience in handling Customer Complaints and Compliances. 2.Must be fluent in English preferably western educated 3.Having Experience in Automotive Industry would be an added advantage 4.Available in UAE for a face to face interview 5.Available to Join Immediately 6.Willing to work long duty hours incase business needs as...

**Complain Handling Supervisor Service Center** - Acknowledge the Problem/Complaint of Vehicle /Service - Ask questions for Clarifications Vehicle /Service - Identify the type of customer - Provide a Fast Solution on Vehicle /Service - Log the Issue with CRM Assistance & Team Support - Follow-up with your customer - Exceed Expectations with your post -...

**_Job Description:_**: - Ensure all orders are fully archived for tracking if needed_ - Identify and report priority issues and report to senior management._ - Support the team when needed_ - Pass the monthly test and training courses to improve your skills_ - Receive phone calls from customers and advise products professionally_ - Ensure all received...

**Job title**: Complaints Officer **Location**: Dubai , United Arab Emirates **Time Type**: Full time **Contract Type**: Permanent

The Role To investigate, respond to and resolve all complaints and issues of the customers. To analyse complaints and identify actions to improve service. Coordinate with the branch and customers to resolve the issues. Provide suggestions to improve the quality of our customer service based on the complaints received. Generate report of what are the...

*Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...

**ABOUT US** As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail,...

Receive and record all customer disputes and other feedback type received by any means necessary as long as the right data is provided. - Assessing the risk level of all cases - Resolving all cases by referring to all KHDA relevant laws. - Investigating low and medium risk disputes and producing good quality, timely decisions. - Assigning high risk disputes...

**Job Title: Customer Service Officer**: **Location: United Arab Emirates, Dubai**: ***: **Job Overview**: **Key Responsibilities**: - **Customer Service** - Handle customer queries with thorough knowledge of products and services. - Respond to customer requests and inquiries professionally and efficiently. - Resolve technical, large, or complex complaints...

Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where o - Provide high quality customer service by handling customer service requests as defined in the Call Center Operation Manual efficiently and accurately with relevant necessary documentation. - Handle...

Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where o - Provide high quality customer service by handling customer service requests as defined in the Call Center Operation Manual efficiently and accurately with relevant necessary documentation. - Handle...

We are seeking highly motivated Customer Service and Operations Officers to join our team. In the role, your primary responsibility will be to provide exceptional service to visa applicants and other visitors. **Job Location: Dubai & Sharjah (6 months contract)** **Key Responsibilities**: - Customer Service: Interact with visa applicants and other...

**Responsibilities**: - Provide detailed information about products, services, and policies. - Resolve customer complaints and issues, escalating when necessary to ensure customer satisfaction. - Maintain accurate and detailed records of customer interactions and transactions. - Follow up with customers to ensure their needs are met and they are satisfied...

answering the phone, taking messages, and redirecting calls to respective offices - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - may work at a customer service desk in a retail, commercial or business environment; - answer...

Manage the Consumer Protection and Complaint Management Functions. - Maintain the trust and strong relation with customers and other respective departments. - Provide reasonable recommendations and solutions to improve the organizations effectiveness and reduce the customer complaints. - Provide knowledgeable answers to questions about product, pricing and...

**_Job Description:_**: - _Manage a large number of incoming calls_ - Generate sales leads_ - Identify and assess customer needs to achieve satisfaction_ - Create sustainable relationships and trust with accounts through honest and interactive communication_ - Provide accurate, valid and complete information using the correct methods and tools_ - Meet...

Looking for Greeting Officer / Help Desk Assistant Only Female - Can Join immediate - Handling all incoming customer queries and questions - Providing the appropriate service and information or referring clients to another department - Keep front desk tidy and presentable. - Greet and welcome guests. - Answer questions and address complaints. - Answer all...

Looking for Greeting Officer / Help Desk Assistant Only Female - Can Join immediate - Handling all incoming customer queries and questions - Providing the appropriate service and information or referring clients to another department - Keep front desk tidy and presentable. - Greet and welcome guests. - Answer questions and address complaints. - Answer all...

**1.** **RESPONSIBILITIES AND DUTIES** - Should escalate all discrepancies encountered in TOB (Table of benefits), Ntouch Parameters and Network issues with the concerned departments. - Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate. -...

**Role Description**: - **Division / Department**: Shopping Malls - **Reporting to**: Manager, Customer Service - **Level**: Officer **Role Purpose**: The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance...