Consumer Protection and Complaint Management Officer
6 months ago
Manage the Consumer Protection and Complaint Management Functions.
- Maintain the trust and strong relation with customers and other respective departments.
- Provide reasonable recommendations and solutions to improve the organizations effectiveness and reduce the customer complaints.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Implementation of required controls and standard operating procedures for the department.
- Conduct frequent meetings and discussions with the management and other stakeholders.
- Submission and escalation of matters on a timely basis.
- Timely resolving and monitoring of customer complaints and provide feedbacks and best practices, guidance.
- Conducts team meetings and lead the team.
- Trend analysis has to be conducted on a frequent basis on customer complaints, enquiries etc
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- relevant: 3 years (preferred)
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