Customer Service Officer

5 days ago


Dubai, United Arab Emirates Jawhara Jewellery Full time

**Job Title: Customer Service Officer**:
**Location: United Arab Emirates, Dubai**:
***:
**Job Overview**:
**Key Responsibilities**:

- **Customer Service**
- Handle customer queries with thorough knowledge of products and services.
- Respond to customer requests and inquiries professionally and efficiently.
- Resolve technical, large, or complex complaints regarding services, products, and accounts.
- ** Sales Support**
- Convert service inquiry calls into business opportunities by providing accurate sales lead information to the Sales Team.
- ** Social Media Management**
- Handle social media updates (Instagram, Facebook) efficiently, adhering to service level agreements.
- ** Customer Feedback**
- Proactively solicit and effectively action customer feedback to improve services.
- ** Record-Keeping**
- Maintain records of customer interactions, including suggestions, appreciation, complaints, and personal details for promotional purposes.
- ** Reporting**
- Prepare and submit daily/weekly/monthly reports to supervisors.

**Required Skills and Qualifications**:

- **Language Skills**: Fluent in both Arabic and English (written and spoken).
- ** Education**: Graduation
- ** Experience**: At least 1-2 years of experience in a customer service or call center role, preferably within the UAE.
- ** Interpersonal Skills**: Strong communication, active listening, and problem-solving abilities.
- ** Technological Proficiency**: Proficient in Microsoft Office (Word, Excel).
- ** Customer-oriented**: A passion for providing excellent service and maintaining customer satisfaction.
- ** Team Player**: Ability to work effectively in a team environment and collaborate with colleagues from different departments.
- ** Adaptability**: Ability to handle a fast-paced work environment and manage multiple tasks simultaneously.



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