Customer Service Officer

2 weeks ago


Dubai, United Arab Emirates VFS Global Full time

We are seeking highly motivated Customer Service and Operations Officers to join our team. In the role, your primary responsibility will be to provide exceptional service to visa applicants and other visitors.

**Job Location: Dubai & Sharjah (6 months contract)**

**Key Responsibilities**:

- Customer Service: Interact with visa applicants and other visitors in a friendly and professional manner, ensuring a positive customer experience throughout their visit.
- Issue Resolution : Address customer inquiries, concerns, and complaints promptly and effectively, striving to resolve issues to the customer's satisfaction.
- Data Entry : Accurately input applicant information into our systems, maintaining a high level of data integrity.
- Administrative Support : Provide general administrative support to the Visa Application Centre operations, including record-keeping, handling phone inquiries, and managing customer queues.

**Qualifications**:

- High school diploma or equivalent. A bachelor's degree is a plus.
- Excellent communication and interpersonal skills.
- Customer service-oriented with a strong dedication to customer satisfaction.
- Ability to handle a high volume of customers while maintaining composure and professionalism.
- Detail-oriented and organized with good time management skills.
- Experience: 0 - 12 months of experience preferably in Travel and Tourism or Service industry.

**Knowledge & Key Skills**:

- Basic Knowledge of Computer skills
- Proficiency in MS office & good typing speed
- Adaptability and presence of mind to handle customer queries and complaints\
- Knowledge of local language
- Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

**Behavioral Competencies and Functional Competencies**
- Entrepreneurship
- Operation Management
- Quality & Service Orientation
- Project Management
- Teamwork & Collaboration
- B2C Sales
- Diversity Sensitivity
- Client (mission) Management
- Personal & Professional Development

**ONLY CANDIDATES ON OWN/SPONSORED VISA'S ARE REQUESTED TO APPLY**

**Job Types**: Temporary, Contract

**Salary**: From AED3,000.00 per month

Application Question(s):

- Do you require visa sponsorship ?

**Experience**:

- Customer service: 1 year (preferred)
- travel & tourism: 1 year (preferred)

**Language**:

- Arabic (preferred)

License/Certification:

- Driving License (preferred)

Ability to Commute:

- Dubai (preferred)


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