Customer Relations Officer

18 hours ago


Dubai, United Arab Emirates Event Staffing Company Full time

answering the phone, taking messages, and redirecting calls to respective offices
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- may work at a customer service desk in a retail, commercial or business environment;
- answer questions, troubleshoot problems, resolve issues and, in general, help ensure a positive customer experience.
- must be well-versed in all of the company’s products or services and know the company policies for how various types of customer interactions are to be handled.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Excellent Customer Service & Communication Skills
- Able to remain professional, prompt, and prudent
- Have deep insights into products/services and internal processes
- Able to handle difficult customers

**Job Types**: Full-time, Part-time, Temporary

**Salary**: From AED7,000.00 per month



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