Customer Care Officer

2 days ago


Dubai, United Arab Emirates TPA Full time

Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where o
- Provide high quality customer service by handling customer service requests as defined in the Call Center Operation Manual efficiently and accurately with relevant necessary documentation.
- Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate.
- Continuously learn to keep up-to-date with changes and developments to services and procedures.
- Handle light back office work related to follow-up and customer complaints.
- Maintain confidentiality of the company’s customers and data.
- Adheres to the assigned shift schedule and avoid any late attendance
- Keep abreast with the latest changes to any of the company’s procedures and new policies.
- Handle sudden rush of calls, stressful periods, and call volume pressure
- The incumbent will need to solve customer problems, handle irate customers.
- The incumbent will be dealing with customers from different languages, accents and cultures.
- Able to accurately assess eligibility within the UAE (HAAD and DHA) guidelines as well as policy boundaries.

Preferably with nursing/pharmacy experience.

**Job Types**: Full-time, Permanent

Pay: AED5,000.00 - AED6,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Pharmacy: 2 years (preferred)

**Language**:

- Arabic (preferred)


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