Complaint Handling Supervisor Service Center

As a Call Centre Supervisor at our medical center, you will be responsible for overseeing the day-to-day operations of the call center team, ensuring efficient and effective handling of inbound and outbound calls related to patient inquiries, appointment scheduling, and other medical-related services. You will lead a team of call center representatives,...

**_Job Information:_**: - Receive and coordinate to handle complaints and customer complaints from all channels._ - Synthesize and report analysis of customer suggestions/complaints/complaints on a weekly/monthly/weekly basis, alerting to potentially escalatory or sensitive complaints._ - Perform other duties as assigned by superiors._ - Research to collect...

**ABOUT US** As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail,...

As a Call Centre Supervisor at our medical center, you will be responsible for overseeing the day-to-day operations of the call center team, ensuring efficient and effective handling of inbound and outbound calls related to patient inquiries, appointment scheduling, and other medical-related services. You will lead a team of call center representatives,...

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both...

Responsibilities: - Supervise and oversee the daily operations of the call center, ensuring smooth and efficient handling of customer orders. - Manage a team of call center agents, providing guidance, support, and training as needed to maintain high-performance standards. - Monitor call center performance metrics, such as call volume, response time, and...

Responsibilities: - Supervise and oversee the daily operations of the call center, ensuring smooth and efficient handling of customer orders. - Manage a team of call center agents, providing guidance, support, and training as needed to maintain high-performance standards. - Monitor call center performance metrics, such as call volume, response time, and...

We are currently looking for a **Supervisor in AMER Typing Center** - To communicate and support the Operation Manager for the organizational needs, oversee employee’s performance, provide guidance and support. - Handling, manage and support the center customer queue, reception area, cashiers and typist in all related transactions to maximize...

A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide support for clients. They also assist in hiring new employees while monitoring their team’s success on an ongoing basis. - Assisting in the formulation of targets for individuals...

**Company Profile** Strive Facilities Management is a wholly owned subsidiary of IFA Real Estate Services Group providing real estate asset owners a holistic and integrated facilities management solution in the UAE and beyond. Servicing residential, commercial and hospitality asset classes Strive FM spares no effort to attain excellence in service quality...

**Call Center Job Description**: - Manages and oversees a team of call center agents. - Motivates and supports agents through feedback and communication. - Measures KPI’s like inbound calls, call waiting, and call abandonment. - Assists with taking agents’ calls if they can’t handle the workload. - Improves quality of results by recommending...

Rosmetic Medical Center is looking for a **female customer service/call center** representative to be based in Dubai. Previous experience in similar role is important. You will be providing customer services to our patients, making calls and managing the patient schedule. Knowledge of **English **is essential. This job is to make calls to our clients and...

**Walk-in Interview for Service Advisor** **Experience: 3 to 5 years (UAE exp)** **Date: 18th October 2024** **Time: 11 AM - 3 PM** **Venue: HongQi UAE, Next to Porsche showroom - Plot 364 - 291 Sheikh Zayed Rd - Al Quoz** **Near to the ONPASSIVE Metro Station EXT-2** **Job Responsibilities: - ** - Greet customers, prepare estimates, and schedule...

_Main duties and responsibilities includes:_ - **Train staff in areas of telephonic customer service and company policies**: - Overseeing and assessing Call center staff activities, and providing them with regular performance-related feedback. - Strategizing and monitoring daily activities of Contact Center operation. - Investigating and solving customer...

Urgently required: Call Center Agent / Supervisor with extraordinary communication skills for lead conversion with two years of call center experience preferred. Proficiency in English is a must, Arabic will be an added advantage. **Salary**: AED2,500.00 - AED4,500.00 per month Application Question(s): - Visa type: **Experience**: - Customer service /...

We are looking for a call center supervisor to join immediately. **Responsibilities**: 1. Manage and oversee the daily operations of the remote contact center, ensuring efficient and effective delivery of services. 2. Develop and implement strategies to improve customer experience and satisfaction levels. 3. Monitor call center performance metrics, identify...

**Job description** - Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. - Strategizing and monitoring the daily activities of customer service operations. - Assisting customer service staff with duties where required. - Training staff in areas of customer service and company policies. -...

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: - Clearly understand the concept of guest services center being the one point of contact for guests. -...

**Responsibilities**: - Oversee the day-to-day operations of our call center, ensuring smooth and efficient processes. - Manage and lead a team of call center agents, providing guidance, training, and support as needed. - Develop and implement strategies to optimize call center performance and enhance customer satisfaction. - Monitor call center metrics and...

**Requirements**: - High school diploma or equivalent - 1-3 years of experience in a call center environment - Knowledge of customer service practices and principles - Excellent data entry and typing skills - Superior listening, verbal, and written communication skills - Ability to handle stressful situations appropriately **Responsibilities**: -...