Agent for Resolving Customer Complaints

*Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...

The Role To investigate, respond to and resolve all complaints and issues of the customers. To analyse complaints and identify actions to improve service. Coordinate with the branch and customers to resolve the issues. Provide suggestions to improve the quality of our customer service based on the complaints received. Generate report of what are the...

You will report to the Customer Care Team Manager, and you will be based in our Dubai offices and working in the office full time. **You will**: - Identify the reason for escalations, showing empathy and a determination to resolve and de-escalate issues whilst providing clear resolutions promptly by correctly following our policies - Provide feedback to...

Job Title**:Customer Support Agent** Company**:Vendomnia Trading L.L.C** Location**:Dubai, United Arab Emirates** Position Type**:Full-Time** About Us: Vendomnia Trading L.L.C is a dynamic and rapidly growing e-commerce company committed to providing exceptional products and services to our customers. We pride ourselves on a vibrant team culture that...

Job Title**:Customer Support Agent** Company**:Vendomnia Trading L.L.C** Location**:Dubai, United Arab Emirates** Position Type**:Full-Time** About Us: Vendomnia Trading L.L.C is a dynamic and rapidly growing e-commerce company committed to providing exceptional products and services to our customers. We pride ourselves on a vibrant team culture that...

Job Title**:Customer Support Agent** Company**:Vendomnia Trading L.L.C** Location**:Dubai, United Arab Emirates** Position Type**:Full-Time** About Us: Vendomnia Trading L.L.C is a dynamic and rapidly growing e-commerce company committed to providing exceptional products and services to our customers. We pride ourselves on a vibrant team culture that...

**_Job Information:_**: - Receive and coordinate to handle complaints and customer complaints from all channels._ - Synthesize and report analysis of customer suggestions/complaints/complaints on a weekly/monthly/weekly basis, alerting to potentially escalatory or sensitive complaints._ - Perform other duties as assigned by superiors._ - Research to collect...

**ABOUT US** As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail,...

Receive and record all customer disputes and other feedback type received by any means necessary as long as the right data is provided. - Assessing the risk level of all cases - Resolving all cases by referring to all KHDA relevant laws. - Investigating low and medium risk disputes and producing good quality, timely decisions. - Assigning high risk disputes...

_As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.It’s time to make a move. Are you ready to join our flow? The Customer Care Agent is the...

1. Must have minimum 4 years experience in resolving customer complaints 2.Must have Automobile industry experience 3.Good telephone etiquettes 4.Having Engineering or Diploma in automobile would be an added advantage for this position 5.Available in UAE for a face to face interview 6.Available to Join immediately 7.Willing to work under tight...

**COMPANY INTRODUCTION** Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89...

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures...

**Job title: Customer Engagement Agent** **Language - Arabic & English** **Responsibilities**: 1. Receive inbound calls including transferred sales leads from current and potential customers 2. Answering or making calls to clients addressing their needs, complaints, with products or services 3. Meet Quality Assurance Requirements and other key...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures...

Position: Call Agent Supervisor Job Summary: The Call Agent Supervisor at our aesthetic clinic plays a crucial role in providing exceptional customer service and ensuring the smooth operation of our call center. As the supervisor, you will lead a team of call agents, monitor call quality and performance, and ensure efficient scheduling and coordination of...

You will report to Customer Care Operations Manager, and you will be based in our Dubai main offices (DIFC). We are operating on a hybrid model and you will come into the office three days a week. **You will**: - Identify the reason for escalations, showing empathy and a determination to resolve and de-escalate issues whilst providing clear resolutions...

Job Duties: Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. Skills necessary to communicate with others, solve problems,...

Reservation agent job description A reservation agent is typically responsible for handling reservations and bookings for hotels, airlines, restaurants, or other businesses. Their job description may include: Customer Service: Assisting customers with inquiries, providing information about availability, rates, and amenities, and resolving any issues or...