Complaints Officer
7 days ago
The Role
To investigate, respond to and resolve all complaints and issues of the customers. To analyse complaints and identify actions to improve service. Coordinate with the branch and customers to resolve the issues. Provide suggestions to improve the quality of our customer service based on the complaints received. Generate report of what are the complaints that we received in a monthly basis. Responsible in customer happiness.
**Requirements**:
Educated to degree level or equivalent Excellent English communication skills Highly Developed written communication skills Highly developed interpersonal, communication and influencing skills and ability to communicate with staff and customers Excellent analytical skills and ability to assimilate and understand disparate information to make sound and fair judgements and decisions Good awareness of Equality and Diversity considerations Highly organised and able to manage and prioritise workload to deliver targets Must have at least 3 years experience in similar field Can start immediately
About the company
Melodica Music and Dance Institutue is a music institute in Dubai, UAE established and registered under the Knowledge and Human Development Authority. Melodica have been operating since 2013 and are one of the top-rated independent music schools in Dubai with six branches across Dubai with a further four opening over 2018-2020. Melodica is registered with ABRSM, Trinity and RAD and specialise in teaching piano, vocals, guitar, violin, drums, saxophone, flute, ballet and hip hop for all age groups. With over 100 teachers from a variety of different backgrounds and nationalities including Russia, Ukraine, Poland, Serbia, Turkey, Bulgaria, Belarus, UK, South Africa, India, Canada and US, Melodica is a truly international school.
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