Assistant Front Office Manager
4 weeks ago
**Additional Information**
**Job Number**25027720
**Job Category**Rooms & Guest Services Operations
**Location**Ajman Saray a Luxury Collection Resort Ajman, Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman, United Arab Emirates, United Arab Emirates, 8833
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre
- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury t
-
Front Office Assistant
1 week ago
Ajman, United Arab Emirates PlaceUp Full time**Position Title**: Front Office Assistant **Location**: Ajman **Employment Type**: Full-time **Key Responsibilities**: 1.**Front Desk Management**: - Greet and welcome visitors in a professional and friendly manner. - Answer, screen, and forward incoming phone calls. - Maintain a clean, organized, and professional reception area. 2.**Administrative...
-
Front Office Supervisor
4 days ago
Ajman, United Arab Emirates Apt Resources Full time**FRONT OFFICE SUPERVISOR**: **Job ID **:2892 **Location **:Ajman - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 2,500.00 - 2,500.00 **Other Benefits **:Accommodation, transportation, service charge, health card insurance, air ticket and other hotel benefits **GCC Driving...
-
Front Office Executive
2 weeks ago
Ajman, United Arab Emirates Hydroair Industrial Equipments LLC Full timeWe are looking for a **Front Office Executive** to join our team! If you're passionate about customer service and have a background in billing counter operations, we want to hear from you. You will be the first point of contact for customers, assisting with their inquiries and ensuring a smooth experience in our industrial hardware showroom. **Key...
-
Front Office Coordinator
7 days ago
Ajman, Ajman, United Arab Emirates Abroad Work Full timeAbroad Work Hiring: Female Front Desk AssistantWe are looking for a skilled and experienced individual to join our team as a Female Front Desk Assistant. This role involves working at our medical center in Ajman, providing exceptional customer service to patients and visitors.Key Responsibilities:Providing administrative support to the front desk...
-
Receptionist/front Office Staff
3 weeks ago
Ajman, United Arab Emirates Professional Cars Driving School Full timeMale & Female receptionist The position is open for applicants with backgrounds as receptionist/customer service/admin assistant. This role is a fast-paced role and requires the ability to communicate with clients while addressing various degrees of urgency and coordinating with motor vehicle departments for follow-ups. Acting as the gatekeeper for...
-
Receptionist/office Assistant
2 days ago
Ajman, United Arab Emirates North American Services Center Full timeWe are looking for a versatile Receptionist to be the FACE of our branch in Ajman. QUALIFICATIONS: At least 1 year experience as a Front Desk officer, Administrative duties or any other office assistance related tasks - Excellent communication skills & interpersonal skills in dealing with people of limited English - Responsible and assertive (for furnishing...
-
Front Office Agent
4 days ago
Ajman, United Arab Emirates Apt Resources Full time**FRONT OFFICE AGENT**: **Job ID **:1247 **Location **:Ajman - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Functional Area AED 1,800.00 **Other Benefits **:Service Charge. Air tickets. medical insurance. accommodation. transportation and other benefits accordance with UAE Labour Law **GCC Driving License...
-
F&b and Barista, Front Office and Receptionist
17 hours ago
Ajman, United Arab Emirates Global Innovative Sourcing and Consultancy Inc. Full timeWe are calling all Overseas pinoy Workers (OFW) who have experienced in F&B staffs and professionals, F&B and Barista, Front Office and Receptionist who are open to take their opportunity in Malta as skilled professionals, we can help and assist you with your opportunity. hospitality #hospitalityjobs #f&bprofessionals #barista #receptionist **Job Types**:...
-
Office Administrator Assistant
5 days ago
Ajman, Ajman, United Arab Emirates Maxzain International LLC Full timeAbout Us:Maxzain International LLC is a leading consulting company that offers management consulting and advisory services. We are committed to excellence and quality in all our endeavors.Job Summary:We are seeking an experienced receptionist to join our team. As a receptionist, you will play a crucial role in providing exceptional customer service and...
-
Front Desk Associate Manager
1 day ago
Ajman, Ajman, United Arab Emirates Abroad Work Full timeJob Title: Female Front Desk AssistantDescription:We are seeking a highly motivated and organized individual to fill this role. The ideal candidate will have 1 year of experience as an assistant and strong Arabic and English language skills.Key Responsibilities:Manage front desk operations, including responding to inquiries and resolving issuesProvide...
-
Front Desk Agent
7 days ago
Ajman, United Arab Emirates Ajman Hotel Full time**Position: Front Desk Agent** At Ajman Hotel managed by Blazon Hotels, we focus on attracting and retaining people with a strong sense of leadership and passion. We are dedicated to creating a culture where our colleagues are motivated and challenged to invest their creativity. Our people are what distinguish us, and we always provide opportunities to help...
-
Front Desk Receptionist
3 days ago
Ajman, United Arab Emirates Paragon Migration Full timeWe are looking for a female Receptionist for our Ajman branch to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. We are looking for a Front Office Receptionist with the following qualifications and tasks: 1. Pleasing personality 2. Courteous and good command of english 3. With good phone ethics and can...
-
Conceirge Assistant
4 days ago
Ajman, United Arab Emirates Apt Resources Full time**CONCEIRGE ASSISTANT**: **Job ID **:2893 **Location **:Ajman - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 1,600.00 - 1,600.00 **Other Benefits **:Accommodation, transportation, service charge, health card insurance, air ticket and other hotel benefits **GCC Driving License...
-
Front Desk Receptionist
4 weeks ago
Ajman, United Arab Emirates Al mustakbal veterinary clinic Full timeWe are looking for a well experienced female Front Desk Receptionist to join our veterinary clinic in Ajman. Al Mustakbal Veterinary Clinic is looking for a front desk receptionist to join our energetic team. We are based in Ajman city; our state-of-the-art establishment is fully equipped and the work environment is very...
-
Office Administrator
2 days ago
Ajman, United Arab Emirates ZIQAR CAR CARE Full timeCoordinate activities throughout the company to ensure efficiency and maintain compliance with company policy - Supervise members of the administrative staff, equally dividing responsibilities to improve performance - Manage agendas, travel plans and appointments for upper management - Support bookkeeping and budgeting procedures for the company - Create and...
-
Office Administrator
3 days ago
Ajman, United Arab Emirates ZIQAR CAR CARE Full timeCoordinate activities throughout the company to ensure efficiency and maintain compliance with company policy - Supervise members of the administrative staff, equally dividing responsibilities to improve performance - Manage agendas, travel plans and appointments for upper management - Support bookkeeping and budgeting procedures for the company - Create and...
-
Front Desk Agent
4 days ago
Ajman, United Arab Emirates Apt Resources Full time**FRONT DESK AGENT**: **Job ID **:2584 **Location **:Ajman - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 1,800.00 - 1,800.00 **Other Benefits **:accommodation, transportation, service charge, medical insurance, flight tickets **GCC Driving License **:No **Description: - A...
-
Office assistant
2 weeks ago
Ajman, Ajman, United Arab Emirates Work in USA Full timeOffice Assistant (English Speaking) in Ajman, UAE We are seeking an experienced and organized Office Assistant to join our team in Ajman. The ideal candidate should have excellent communication skills in English and be able to handle a variety of administrative tasks such as managing phone calls, organizing documents, and scheduling appointments. This is a...
-
Front Desk Receptionist
4 weeks ago
Ajman, United Arab Emirates Oscar Lubricants Full time**Responsibilities**: Greet visitors warmly and make them feel welcome. Answer incoming calls, direct calls to the appropriate person or department, and take messages when necessary. Manage schedules, schedule appointments, meetings, and other events for staff members. Receive and distribute mail and packages, as well as process outgoing mail and...
-
Admin/front Desk Real Estate
2 weeks ago
Ajman, United Arab Emirates Real Estate Company UAE Full timeOur real estate company is hiring an experienced and well organized FEMALE Admin/Front Desk. Kindly be informed that this role is specifically for Females, based on the job nature and office requirement. Following are the duties: - Greet walk-in clients and customers in a professional manner and guide them to the managers or assigned agents - Receive phone...