Front Office Supervisor

4 days ago

Ajman, United Arab Emirates Ajman Hotel Full time

At Ajman Hotel managed by Blazon Hotels, we focus on attracting and retaining people with a strong sense of leadership and passion. We are dedicated to creating a culture where our colleagues are motivated and challenged to invest their creativity. Our people are what distinguish us, and we always provide opportunities to help them further develop their skills, their goals and their long-term career success.

**Position: Front Office Supervisor**

**Location : Ajman**

**Roles & Responsibilities**:

- Plan and supervise the day-to-day operations of the Reception section which are related to the arrival and departure of guests, including room sales, the room assignments of VIPs, Groups and Crews and room registrations.
- Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients’ satisfaction and adherence to service standards.
- Carry out training for new employees and on-the-job training. Motivates staff to bring about excellent performance.
- Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
- Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.
- Keep abreast on hotel products and services as well as on tourist and business travelling information that may be of any interest to our guests.
- Constant training of subordinates.
- Supervise all cashier work of subordinates.
- Update all on the loyalty programme.
- At the end of the shift, do handover reporting guest complaints, unusual situations and incidents that need follow-up, to ensure efficiency in the operation.
- Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job function.
- Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.

**Benefits**:Employment Visa, Service Charge, Flight Ticket, Insurance, Accommodation and Free Meals and Transportation.

**Experience**:

- Front Office in Hotels & Resorts: 2 years (required)

**Language**:

- any one of these languages: Arabic, Rusian or German ? (required)

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