Front Desk Agent
5 days ago
The Front Desk Agent is responsible for providing exceptional customer service and ensuring a positive guest experience at the front desk of a food and beverage establishment. This role requires excellent communication skills, a friendly demeanor, and the ability to handle guest inquiries, check-ins, and check-outs efficiently. The Front Desk Agent serves as the first point of contact for guests and plays a key role in creating a welcoming atmosphere.
Responsibilities:- Greet guests with a warm welcome and provide friendly, professional, and efficient service at the front desk.
- Check-in guests, verify their reservations, and provide them with room keys or seating assignments.
- Assist guests with inquiries, requests, and information about the establishment's services, facilities, and amenities.
- Handle guest complaints or concerns promptly and effectively, ensuring guest satisfaction.
- Process guest check-outs, including the settlement of bills, and provide accurate and timely invoices.
- Maintain a clean and organized front desk area, including the display of relevant promotional materials and information.
- Answer phone calls and respond to emails or messages in a timely and courteous manner.
- Coordinate with other departments, such as housekeeping and maintenance, to ensure smooth guest operations.
- Maintain guest records and ensure the accuracy and confidentiality of guest information.
- Provide recommendations for local attractions, restaurants, and other points of interest to enhance the guest experience.
- Proven experience as a Front Desk Agent or in a similar customer service role, preferably in the food and beverage industry.
- Excellent communication and interpersonal skills to interact with guests in a professional and courteous manner.
- Strong organizational skills and attention to detail to manage guest check-ins, check-outs, and inquiries efficiently.
- Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
- Proficiency in using reservation systems, point-of-sale systems, and other relevant software.
- Problem-solving skills to address guest concerns and resolve issues in a timely and satisfactory manner.
- Ability to work well in a team and collaborate with other front-of-house staff and team members.
- Flexibility to work in shifts, including evenings, weekends, and holidays as per operational requirements.
- Knowledge of food and beverage service standards and basic menu knowledge is advantageous.
- Fluency in English is required, and additional language skills are beneficial.
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Front Desk Agent
6 days ago
Dubai, Dubai, United Arab Emirates Kempinski Hotels Full timeCheck in the arriving guest andcheck out the departing guests in a friendly and caring manneraccording to the Kempinski and Leading Quality Assurance (LQA)standards. Ensure that LQA results are above85%. Upon check in, register guest and assignrooms. Accommodate special requests whenever possible. If needed,assist guests in completing the registration cards....
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Front Desk Agent
1 week ago
Dubai, Dubai, United Arab Emirates Kempinski Hotels Full timeCheck in the arriving guest andcheck out the departing guests in a friendly and caring manneraccording to the Kempinski and Leading Quality Assurance (LQA)standards.Ensure that LQA results are above85%.Upon check in, register guest and assignrooms. Accommodate special requests whenever possible. If needed,assist guests in completing the registration cards....
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Front Desk Agent
3 weeks ago
Dubai, Dubai, United Arab Emirates Kempinski Hotels Full timeCheck in the arriving guest andcheck out the departing guests in a friendly and caring manneraccording to the Kempinski and Leading Quality Assurance (LQA)standards.Ensure that LQA results are above85%.Upon check in, register guest and assignrooms. Accommodate special requests whenever possible. If needed,assist guests in completing the registration cards....
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Front Desk Supervisor
6 days ago
Dubai, Dubai, United Arab Emirates Rolla Suites Hotel Full timeJob Description:We are seeking a highly skilled and experienced Front Office Manager to join our team at Rolla Suites Hotel.The successful candidate will be responsible for ensuring the front desk is tidy and well-stocked with necessary stationery and materials.They will also train, supervise, and support office staff, including receptionists, security...
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Front Desk Agent
3 weeks ago
Dubai, Dubai, United Arab Emirates Estemarat Group Full timeWe are seeking a friendlyprofessional and customeroriented Front DeskAgent to join our team in Dubai. The ideal candidate willbe the first point of contact for guests ensuring a warm welcomeefficient checkin and checkout processes and providing exceptionalcustomer service to enhance the guestexperience. KeyResponsibilities:Greetguests upon arrival and ensure...
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Front Desk Agent
1 week ago
Dubai, Dubai, United Arab Emirates Estemarat Group Full timeWe are seeking a friendlyprofessional and customeroriented Front DeskAgent to join our team in Dubai. The ideal candidate willbe the first point of contact for guests ensuring a warm welcomeefficient checkin and checkout processes and providing exceptionalcustomer service to enhance the guestexperience. KeyResponsibilities:Greetguests upon arrival and ensure...
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Front Desk Supervisor
1 week ago
Dubai, Dubai, United Arab Emirates Rotana Hotels Full timeJoin our Front Office team as a Team Leader - Front Desk and be part of a dynamic and fast-paced environment. As a key member of our team, you will be responsible for providing leadership and guidance to Front Desk Agents and Guest Services team members.Your key responsibilities will include:Leading by example and promoting a culture of...
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Resort Front Desk Associate
16 hours ago
Dubai, Dubai, United Arab Emirates Minor International Full timeJoin our team at Qasr Al Sarab Desert Resort by Anantara as a Resort Front Desk Associate! As a key member of our front desk team, you will be responsible for providing exceptional service to guests, responding to their inquiries, and resolving any issues that may arise during their stay.About the Role:The Guest Service Agent (Receptionist role) is...
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Front Desk Professional
2 days ago
Dubai, Dubai, United Arab Emirates Rolla Suites Hotel Full timeAt Rolla Suites Hotel, we are seeking a Front Office Associate to join our team.This role involves managing all check-in and check-out tasks with the utmost efficiency and care. The ideal candidate will have experience in hotel reservations software and possess excellent communication and organizational skills.The successful applicant will be responsible...
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Front Desk Agent
1 week ago
Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full timeHandles all guest interactionswith the highest level of hospitality and professionalism,accommodating special requests wheneverpossibleists guests in all inquiries inconnection with hotel services, hours of operations, key hotelpersonnel, in-house events, directions,etc.Responds to all guest requests in anaccurate and timely manner. Interactions with guest...
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Front Desk Agent
5 days ago
Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full timeHandles all guest interactionswith the highest level of hospitality and professionalism,accommodating special requests wheneverpossible ists guests in all inquiries inconnection with hotel services, hours of operations, key hotelpersonnel, in-house events, directions,etc. Responds to all guest requests in anaccurate and timely manner. Interactions with guest...
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Front Desk Manager
2 days ago
Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full timeJob DescriptionWe are seeking an experienced Front Desk Manager to join our team at Robinson & Co (Singapore) Pte Ltd. This role will involve overseeing the front desk operations, leading a team of service advisors, and ensuring exceptional customer service is provided to our clients.Key Responsibilities:Lead the front desk team to deliver outstanding...
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Front Desk Agent
3 weeks ago
Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full timeHandles all guest interactionswith the highest level of hospitality and professionalism,accommodating special requests wheneverpossibleists guests in all inquiries inconnection with hotel services, hours of operations, key hotelpersonnel, in-house events, directions,etc.Responds to all guest requests in anaccurate and timely manner. Interactions with guest...
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Front Desk Agent
13 hours ago
Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Front Desk Coordinator
1 week ago
Dubai, Dubai, United Arab Emirates vacancies - jobboard Full timeAbout Vacancies - Jobboard:We are a leading job board platform connecting top talent with exciting job opportunities. Our mission is to provide a seamless recruitment experience, helping both job seekers and employers achieve their goals.Job Title: Front Desk ReceptionistLocation: Business Bay, DubaiJob Type: Full-timeDescription:We are seeking an...
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Front Desk Coordinator
4 days ago
Dubai, Dubai, United Arab Emirates Durable Metal Industry Full timeWe are looking for a Front Desk Coordinator to join our team at Durable Metal Industry. In this role, you will be responsible for coordinating front-desk activities, including distributing correspondence and redirecting phone calls.This position requires excellent communication and interpersonal skills, with the ability to provide a positive experience for...
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Front Desk Supervisor
17 hours ago
Dubai, Dubai, United Arab Emirates Mirrors Beauty Lounge Full timeMirrors Beauty Lounge is seeking a skilled Front Desk Supervisor to oversee the day-to-day operations of our front desk team.Key Responsibilities:Customer Care: Ensure exceptional customer service at all times, maintaining a friendly and courteous demeanor.Team Supervision: Supervise and train front desk team members, resolving issues and coaching to ensure...
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Front Desk Hospitality Agent
3 weeks ago
Dubai, Dubai, United Arab Emirates Sonder Inc. Full timeSonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same; each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...
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Front Desk Agent
3 weeks ago
Dubai, Dubai, United Arab Emirates FIVE Hotels and Resorts Full timeAn Exhilarating OpportunityAre You Ready for a Daring Challenge with The Worlds Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining FIVE-Star Hospitality and Setting the Gold Standard across the Industry.Join the FIVE Tribe - and Get Ready to Make Waves.The CandidateA Driven Self-Starter, you have Excellent Communication,...
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Front Desk Agent
3 weeks ago
Dubai, Dubai, United Arab Emirates Accor Full timeMust possess outstanding Guestservices skills, professional presentation and sophisticatedcommunication skills.Proficient in Englishlanguage (verbal & written), second language is anasset.Must be able to handle a multitude oftasks in an intense, ever changing environment while remaining calmand collective.Must be flexible in terms ofworking hours.Able to...