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Front Desk Supervisor

1 week ago

Dubai, Dubai, United Arab Emirates Rolla Suites Hotel Full time
Job Description:

We are seeking a highly skilled and experienced Front Office Manager to join our team at Rolla Suites Hotel.

The successful candidate will be responsible for ensuring the front desk is tidy and well-stocked with necessary stationery and materials.

They will also train, supervise, and support office staff, including receptionists, security guards, and call center agents.

A key aspect of this role will be providing timely and accurate customer service, handling complaints and specific customer requests, and troubleshooting emergencies.

In addition, they will be responsible for preparing and monitoring office performance metrics.

Requirements include 4 years of experience as a Front Desk Manager or Reception Manager, proficiency in English (oral and written), solid knowledge of MS Office, particularly Excel and Word, excellent communication and people skills, good organizational and multitasking abilities, problem-solving skills, and a high school diploma; additional certification is a plus.