Front Desk Agent

7 days ago


Dubai, Dubai, United Arab Emirates Kempinski Hotels Full time
  • Check in the arriving guest andcheck out the departing guests in a friendly and caring manneraccording to the Kempinski and Leading Quality Assurance (LQA)standards.
  • Ensure that LQA results are above85%.
  • Upon check in, register guest and assignrooms. Accommodate special requests whenever possible. If needed,assist guests in completing the registration cards. Use suggestiveselling techniques to sell rooms and to promote other services ofthe hotel. Verify the guest's method of payment andfollow established credit-checking procedures or refer cashhandling payment to cashiers.
  • Upon departure ofguests, process the guest check out procedures. Inquire for lastminute charges. Receive payment from guests. Settle the guestaccount and give copy of the invoice.
  • Handleall front office cashiers' transactions such as postingcharges to guests and exchanging foreign currency according to theprocedures. At the end of shift, balance their cashfloat.
  • Answer all guest requests and questionsin a friendly and caring manner, whether by telephone or in person,provide/receive information and takes appropriate actions or referthe matters to the relevant persons to handle. It may be and notinclusive of issuing a safe deposit box, handling messages ordealing with a complaints.
  • Coordinate roomstatus updates with the housekeeping department by notifying themof late check-outs, early check-ins and specialrequests.
  • Keep themselves informed of productand service knowledge as well as the hotel daily and meetingactivities.
  • Possess a working knowledge of theroom reservation procedures.
  • Maintain theneatness of his/her working area.
Key Skills
Front Desk Agents,FrontOffice,Front Desk Operation
Employment Type: Full-time
Department / FunctionalArea: Administration
Experience: years
Gender: Male
Vacancy: 1
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