Front Desk Agent

2 weeks ago


Dubai, Dubai, United Arab Emirates Estemarat Group Full time
We are seeking a friendlyprofessional and customeroriented Front DeskAgent to join our team in Dubai. The ideal candidate willbe the first point of contact for guests ensuring a warm welcomeefficient checkin and checkout processes and providing exceptionalcustomer service to enhance the guestexperience.

KeyResponsibilities:
  • Greetguests upon arrival and ensure a smooth checkin and checkoutprocess.
  • Provide excellent customerservice addressing guest inquiries and requests promptly andprofessionally.
  • Manage reservationsroom assignments and billing using hotel managementsoftware.
  • Handle phone calls emailsand other guest communicationsefficiently.
  • Maintain a clean andorganized front desk area.
  • Assistguests with information about hotel services local attractions andtransportation options.
  • Resolveguest complaints or escalate issues to the appropriatedepartment.
  • Coordinate withhousekeeping and other departments to ensure guest needs aremet.
  • Process payments and managecash or card transactionssecurely.
  • Maintain accurate guestrecords and ensure compliance with hotelpolicies.


RequirementsQualificationsand Skills:
  • Highschool diploma or equivalent; a degree in hospitality management isa plus.
  • Previous experience as aFront Desk Agent Receptionist or in a customer service role ispreferred.
  • Proficiency in hotelmanagement software (e.g. Opera PMS orsimilar).
  • Excellent communicationand interpersonal skills.
  • Strongproblemsolving abilities and a proactiveattitude.
  • Fluency in English;knowledge of Arabic or additional languages is anadvantage.
  • Ability to work flexibleshifts including nights weekends andholidays.


BenefitsCompensation:
  • Competitivesalary based on experience andqualifications.
  • Benefits includehealth insurance annual leave employee discounts and other perks asper UAE laborlaw.


Key Skills
Customer Service,HotelExperience,Hospitality Experience,Computer Skills,Upselling,Medicaloffice experience,Office Experience,Computer Literacy,FrontDesk,Guest Services,Cash Handling,Phone Etiquette
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 3000 - 3000
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