Executive Lounge Butler
3 weeks ago
Job Summary
We are seeking a highly skilled and experienced Butler to join our team at the Executive Lounge. As a Butler, you will be responsible for providing exceptional personalized service to our guests, ensuring their stay with us is nothing short of perfect.
Key Responsibilities
- Act as a hotel ambassador, providing a personal service to all guests, fully aware and following the hotel standards and procedures.
- Provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements.
- Use appropriate materials, equipment, and supplies for the smooth run of the butler service operations and to ask for requisitions accordingly.
- Use proper telephone etiquette as per Sofitel standards.
- Remain in close contact with guests of the Club Millesime lounge, by interacting with them whenever possible.
- Be friendly, attentive, and stay professional at all times.
- Respect the privacy of the guests and the confidentiality of the information.
- Assist and coordinate the daily activity with the Club Millesime Lounge team & Butler Supervisor and to replace him/her whenever needed.
- Personally greet and escort the guests rather than pointing out directions.
- Manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- Call the Butler Supervisor, Club Millesime Assistant Manager, FOM, DOR, or the HM for advice in serious cases or if an approval is required.
- Report all guest comments or complaints.
- Be fully aware of VIPs in house, to recognize them and keep a good trace of them.
- Check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content, as per assigned section.
- Prepare the pre-assigned room as per guest preferences, 'Your butler is waiting for you' form details and operational standards.
- Provide a warm welcome of the guests in the room, offering a glass of Champagne or alternative non-alcoholic beverages along with a welcome chilled towel.
- Assist the GSO at the in-room check-in of the Club Millesime guest by handling passport, credit card, or other documents.
- Meet the guest's needs upon arrival, offering assistance in unpacking luggage, proposing pressing service, shoe shine service, or preparing a bath upon request.
- Present the guest the amenities and facilities in the room (rooming) and on the Club Millesime floors.
- Take a genuine care of all guests throughout their stay, in particular of those staying in the assigned section.
- Withdraw and deliver laundry and housekeeping requests.
- Ensure a perfect and personalized up keep of the room.
- Provide assistance with Internet connection.
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