Assistant Manager Club Millesime Executive Lounge
4 weeks ago
- To oversee the Club Millesimeoperations including the butler service ensuring that the hotelstandards and procedures are fully known andfollowed.
- To ensure uncompromising levels ofcleanliness and maintenance through each ambassadorsresponsibility.
- To ensure appropriate stocklevel for the smooth run of the Club Millesime operations and toprepare requisitions accordingly.
- To use theproper telephone etiquette as per Sofitelstandards.
- To ensure a proper coverage andsupervision of the lounge and butler service at alltimes.
- To personally supervise the breakfastservice when the Lounge Supervisor is not onduty.
- To be present in the Club Millesimelounge during breakfast afternoon tea and evening cocktail and tosocialize with guests playing a Public Relationsrole.
- To ensure that all Club Millesime guestsenjoy their stay and receive the finest personalservice.
- To personally greet and escort theguests rather than pointing out directions.
- Toensure that the privacy of the guests and the confidentiality ofthe information is respected.
- To act as arepresentative of the Management when dealing with guest complaintsor if a member of the Sofitel Club Millsime team is facingdifficulties that she/ he cannot solve on her/ hisown.
- To manage any guest complaint in aprofessional manner by resolving it and making sure the guest issatisfied and recording it.
- To be fully awareof and to report all guest comments orcomplaints.
- To collect all profile details ofany Club Millesime VIP one week prior to arrival and to ensure adaily update of the guest preferences on the PMS.To double checkdetails of all Club Millesime reservations 24 hours prior toarrival and to follow every content.
- Topersonally supervise the Club Millesime VIP arrival (room blockroom inspection amenities) & welcome kit (internationalnewspaper and welcome letter) as well as coordination with airportrepresentative & Limousine driver.
- Toensure that the Senior Management is aware of all Club MillesimeVIParrivals.
RemoteWork :
No
EmploymentType :
Fulltime
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