Personal Concierge Supervisor

6 months ago


Ras alKhaimah, United Arab Emirates Hilton Full time

A Personal Concierge Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

**What will I be doing?**

As Personal Concierge Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Personal Concierge Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary

**What are we looking for?**

Personal Concierge Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in a customer service function or in a similar role
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all



  • Ras al-Khaimah, United Arab Emirates Hilton Full time

    Personal Concierge Supervisor - Waldorf Astoria Ras Al Khaimah A Personal Concierge Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Personal Concierge Supervisor, you will directly address the...


  • Ras al-Khaimah, United Arab Emirates Hilton Full time

    Person Concierge Manager The Personal Concierge Manager is responsible for managing the Personal Concierge Team as well as delivering exceptional service to our Guests before, during and after the stay. In addition, the Personal Concierge Manager is also responsible for directly addressing the needs of VIP Guests and informing other Team Members of VIP...

  • Guest Service Officer

    4 months ago


    Ras al-Khaimah, United Arab Emirates SOFITEL Full time

    **Company Description** Sofitel Al Hamra Beach Resort - To provide a personalized service to all the guests at the Concierge desk, in the lobby, hotel entrance and airport, fully aware and following the hotel standards and procedures. - To provide uncompromising levels of cleanliness and maintenance through own responsibility. - To use appropriate materials,...

  • Personal Concierge

    7 months ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Personal Concierge / Guest Relations Officer - Waldorf Astoria Ras Al Khaimah A Personal Concierge engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Personal Concierge is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be...

  • Personal Concierge

    3 months ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Personal Concierge / Guest Relations Agent - Waldorf Astoria Ras Al Khaimah A Personal Concierge / Guest Relations Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities,...

  • Personal Concierge

    4 weeks ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Personal Concierge / Guest Relations Agent - Waldorf Astoria Ras Al Khaimah A Personal Concierge / Guest Relations Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Personal Concierge / Guest Relations Team is always prepared to respond to the guest requests to enhance the stay...

  • Personal Concierge

    6 months ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Personal Concierge / Guest Relations Agent - Waldorf Astoria Ras Al Khaimah A Personal Concierge / Guest Relations Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities,...

  • Personal Concierge

    7 months ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Personal Concierge engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Personal Concierge is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Personal Concierge, you will serve on the Front Office Team which is the...

  • Personal Concierge

    3 months ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Personal Concierge / Guest Relations Agent - Waldorf Astoria Ras Al Khaimah A Personal Concierge / Guest Relations Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities,...

  • Personal Concierge

    6 months ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Personal Concierge / Guest Relations Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Personal Concierge / Guest Relations...


  • Ras al-Khaimah, United Arab Emirates Movenpick Resort Al Marjan Island Full time

    Company Description Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment...

  • Concierge

    2 months ago


    Al Quoz, United Arab Emirates Rushmore Group FZE - Dubai Branch Full time

    Concierge Required with Experience in Concierge Services or International Travel Agencies **Requirements**: - Experience in the luxury service sector - Excellent communication skills and customer focus - Ability to solve tasks efficiently under tight deadlines - Strong organizational skills and attention to detail - Ability to work in a multitasking...

  • Bell Attendant

    4 months ago


    Ras al-Khaimah, United Arab Emirates SOFITEL Full time

    **Company Description** Sofitel Al Hamra Beach Resort - To be an ambassador of the Front Office and the hotel, in and outside the work place. - To provide a personal service to all the guests, fully aware and following the hotel standards and procedures. - To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered...

  • Concierge Agent

    4 months ago


    Ras al-Khaimah, United Arab Emirates RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Front Desk Supervisor

    6 months ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Front Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** **Duties & Key Responsibilities** - Come to work every day with a smile on your face - Execute duties as assigned by the...

  • Front Desk Supervisor

    6 months ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** **Duties & Key Responsibilities** - Come to work every day with a smile on your face - Execute duties as assigned by the Guest Operations Manager...

  • Receptionist

    7 months ago


    Ras al-Khaimah, United Arab Emirates NMC Healthcare Full time

    To greet visitors and patients, determine their needs and guide them accordingly. - To answer queries and to provide information directly to the person or on the telephone. - To carry out relevant tasks & assignments as required and requested by immediate supervisor/management. - Maintain a cordial liaison with Doctors, Nurses & other staff in order to...


  • Ras al-Khaimah, United Arab Emirates Hilton Full time

    Front Office Administrator - Waldorf Astoria Ras Al Khaimah A Front Office Administrator is responsible for carrying out the daily administrative work of the Front Office Department to deliver an excellent guest experience while providing administrative support. **What will I be doing?** As a Front Office Administrator, you will carry out daily...


  • Ras al-Khaimah, United Arab Emirates AccorHotel Full time

    **Company Description** Sofitel Al Hamra Beach Resort - To act as a hotel ambassador, providing a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures. - To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements. - To...

  • Bar Supervisor

    8 months ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Bar Supervisor A Bar Supervisor oversees the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. **What will I be doing?** As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient...