Butler - Executive Lounge

4 months ago

Ras AlKhaimah, United Arab Emirates Accor Full time
  • To act as a hotel ambassador,providing a personal service to all Club Millesime guests, fullyaware and following the hotel standards andprocedures.
  • To provide uncompromising levels ofcleanliness and abide to all health and safety regulations of Dubaimunicipality and other hotel requirements.
  • Touse appropriate materials, equipments and supplies for the smoothrun of the butler service operations and to ask for requisitionsaccordingly.
  • To use the proper telephoneetiquette as per Sofitel standards.
  • To remainin close contact with guests of the Club Millesime lounge, byinteracting with them whenever possible.
  • To befriendly, attentive and stay professional at alltimes.
  • To respect the privacy of the guests andthe confidentiality of the information
  • Toassist and to coordinate the daily activity with the Club MillesimeLounge team & Butler Supervisor and to replace him/herwhenever needed.
  • To personally greet and escortthe guests rather than pointing outdirections.
  • To manage any guest complaint in aprofessional manner, by resolving it and making sure the guest issatisfied, and recording it.
  • To call the ButlerSupervisor, Club Millesime Assistant Manager, FOM, DOR or the HMfor advice in serious cases or if an approval isrequired.
  • To report all guest comments orcomplaints.
  • To be fully aware of VIPs in house,to recognize them and keep a good trace ofthem.
  • To check details of all Club Millesimereservations 24 hours prior to arrival and to follow every content,as per assigned section.
  • To prepare thepre-assigned room as per guest preferences, “Your butleris waiting for you” form details and operationalstandards.
  • To provide a warm welcome of theguests in the room, offering a glass of Champagne or alternativenon-alcoholic beverages along with a welcome chilledtowel.
  • To assist the GSO at the in-roomcheck-in of the Club Millesime guest by handling passport, creditcard or other documents.
  • To meet theguest’s needs upon arrival, offering assistance inunpacking luggage, proposing pressing service, shoe shine service,or preparing a bath upon request.
  • To presentthe guest the amenities and facilities in the room (rooming) and onthe Club Millesime floors.
  • To take a genuinecare of all guests throughout their stay, in particular of thosestaying in the assigned section.
  • To withdrawand deliver laundry and housekeepingrequests.
  • To ensure a perfect and personalizedup keep of the room.
  • To provide assistance withInternet connection.

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