Butler - Executive Lounge

4 months ago

Ras alKhaimah, United Arab Emirates AccorHotel Full time

**Company Description**
Sofitel Al Hamra Beach Resort
- To act as a hotel ambassador, providing a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures.
- To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements.
- To use appropriate materials, equipments and supplies for the smooth run of the butler service operations and to ask for requisitions accordingly.
- To use the proper telephone etiquette as per Sofitel standards.
- To remain in close contact with guests of the Club Millesime lounge, by interacting with them whenever possible.
- To be friendly, attentive and stay professional at all times.
- To respect the privacy of the guests and the confidentiality of the information
- To assist and to coordinate the daily activity with the Club Millesime Lounge team & Butler Supervisor and to replace him/her whenever needed.
- To personally greet and escort the guests rather than pointing out directions.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To call the Butler Supervisor, Club Millesime Assistant Manager, FOM, DOR or the HM for advice in serious cases or if an approval is required.
- To report all guest comments or complaints.
- To be fully aware of VIPs in house, to recognize them and keep a good trace of them.
- To check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content, as per assigned section.
- To prepare the pre-assigned room as per guest preferences, “Your butler is waiting for you” form details and operational standards.
- To provide a warm welcome of the guests in the room, offering a glass of Champagne or alternative non-alcoholic beverages along with a welcome chilled towel.
- To assist the GSO at the in-room check-in of the Club Millesime guest by handling passport, credit card or other documents.
- To meet the guest’s needs upon arrival, offering assistance in unpacking luggage, proposing pressing service, shoe shine service, or preparing a bath upon request.
- To present the guest the amenities and facilities in the room (rooming) and on the Club Millesime floors.
- To take a genuine care of all guests throughout their stay, in particular of those staying in the assigned section.
- To withdraw and deliver laundry and housekeeping requests.
- To ensure a perfect and personalized up keep of the room.
- To provide assistance with Internet connection.
- To perform concierge tasks, such as restaurant bookings; to take orders for meals served in the privacy of the room.
- To perform food and beverage handling duties as per the Club Millesime concept and timings.
- To recognize the Club Millesime guests and to anticipate their needs whenever possible. To follow up any guest requests, coordinating with the lounge, internal call center and other departments, until satisfaction.
- To prepare the guest’s departure (express check-out, packing needs) and to ensure that transportation and other travel requirements are professionally handled.
- To check the room after the guest’s departure and to follow the “Lost & Found” procedure.
- To review on daily basis the butlers’ logbook and keep it updated.
- To daily update the guest profiles with “likes” and “dislikes”.
- To attend a daily line up briefing conducted by the Butler Supervisor. To provide a proper handover between the shifts.
- To share daily activity highlights with the Butler Supervisor, including internal and external guest opportunities.
- To provide a good communication and pro-active collaboration with all the departments his/her team interacts with.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
- To carry out any other reasonable duties as assigned by the Butler Supervisor and the Club Millesime Assistant Manager.

  • Assistant Manager Club Millesime

    4 months ago

    Ras al-Khaimah, United Arab Emirates AccorHotel Full time

    To oversee the Club Millesime operations, including the butler service, ensuring that the hotel standards and procedures are fully known and followed. - To ensure uncompromising levels of cleanliness and maintenance through each ambassador’s responsibility. - To ensure appropriate stock level for the smooth run of the Club Millesime operations and to...

  • Rc Rak, Al Wadi Head Butler

    6 months ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24084996 **Job Category** Housekeeping & Laundry **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **CANDIDATE PROFILE** **Education...

  • Guest Relations Executive

    6 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Relations Executive A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team...

  • Guest Relations Executive

    6 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to...

  • Personal Concierge Supervisor

    6 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Personal Concierge Supervisor - Waldorf Astoria Ras Al Khaimah A Personal Concierge Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Personal Concierge Supervisor, you will directly address the...

  • Personal Concierge Supervisor

    6 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Personal Concierge Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Personal Concierge Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in...

  • Executive Chef

    2 weeks ago

    Ras al-Khaimah, United Arab Emirates MOVENPICK Full time

    **Company Description** Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four...

  • Smm Speacialits

    1 month ago

    Al-Ayn, United Arab Emirates The Beauty Lounge For Ladies Salon LL Full time

    Job Title: Social Media Marketing Specialist Location: Alfoah Mall 2nd floor Al ain Company: The Beauty Lounge Salon For Ladies LLC. Job Description: Full time About Us: The Beauty Lounge Salon For Ladies LLC In Al Ain are looking for a creative and result oriented Social Media Marketing Specialist to join our dynamic team. If you're passionate about...

  • Housekeeping Supervisor

    3 months ago

    Ras al-Khaimah, United Arab Emirates Ral Al Khaimah Hotel Full time

    POSITION PURPOSE - The Housekeeping Supervisor assists the Housekeeping Executive/Managers in the daily supervision of the Housekeeping Department according to the hotel's set standard and carries out assignments as directed by the Management in an appropriate manner. MAIN RESPONSABILITIES - Provide a professional and advisory support to the Housekeeping...

  • Housekeeping Supervisor

    7 months ago

    Ras al-Khaimah, United Arab Emirates Ral Al Khaimah Hotel Full time

    POSITION PURPOSE - The Housekeeping Supervisor assists the Housekeeping Executive/Managers in the daily supervision of the Housekeeping Department according to the hotel's set standard and carries out assignments as directed by the Management in an appropriate manner. MAIN RESPONSABILITIES - Provide a professional and advisory support to the Housekeeping...

  • Executive Chef

    6 months ago

    Al-Ayn, United Arab Emirates Comolounge Full time

    **Position**: Executive Chef **Location**: Como lounge - Al Ain **About Us**: Como lounge is dedicated to offering an exceptional dining experience that delights all the senses. We are looking for a passionate and creative Executive Chef who excels in crafting delectable desserts, cakes, and breakfasts. Join our team and help us elevate our culinary...

  • Rc, Rak Al Wadi Executive Butler

    6 months ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24095118 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists...

  • Rc Rak, Al Wadi Head Butler

    2 months ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24189203 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists in successfully...

  • Personal Concierge

    6 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Personal Concierge / Guest Relations Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Personal Concierge / Guest Relations...

  • Personal Concierge

    6 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Personal Concierge / Guest Relations Agent - Waldorf Astoria Ras Al Khaimah A Personal Concierge / Guest Relations Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities,...

  • Guest Relations Agent

    6 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Relations Agent A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Agent, you will serve on the...

  • Personal Concierge

    7 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Personal Concierge / Guest Relations Officer - Waldorf Astoria Ras Al Khaimah A Personal Concierge engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Personal Concierge is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be...

  • Personal Concierge

    7 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Personal Concierge engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Personal Concierge is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Personal Concierge, you will serve on the Front Office Team which is the...

  • Guest Relations Agent

    1 month ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Relations Agent A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will...

  • Guest Relations Agent

    7 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Relations Agent - German Speaker A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member,...