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Assistant Manager Club Millesime
3 days ago
To oversee the Club Millesime operations, including the butler service, ensuring that the hotel standards and procedures are fully known and followed.
- To ensure uncompromising levels of cleanliness and maintenance through each ambassador’s responsibility.
- To ensure appropriate stock level for the smooth run of the Club Millesime operations and to prepare requisitions accordingly.
- To use the proper telephone etiquette as per Sofitel standards.
- To ensure a proper coverage and supervision of the lounge and butler service at all times.
- To personally supervise the breakfast service when the Lounge Supervisor is not on duty.
- To be present in the Club Millesime lounge during breakfast, afternoon tea and evening cocktail and to socialize with guests, playing a Public Relations role.
- To ensure that all Club Millesime guests enjoy their stay and receive the finest personal service.
- To personally greet and escort the guests rather than pointing out directions.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To act as a representative of the Management when dealing with guest complaints or if a member of the Sofitel Club Millésime team is facing difficulties that she/ he cannot solve on her/ his own.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To be fully aware of and to report all guest comments or complaints.
- To collect all profile details of any Club Millesime VIP one week prior to arrival and to ensure a daily update of the guest preferences on the PMS.To double check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content.
- To personally supervise the Club Millesime VIP arrival (room block, room inspection, amenities) & welcome kit (international newspaper and welcome letter), as well as coordination with airport representative & Limousine driver.
- To ensure that the Senior Management is aware of all Club Millesime VIP arrivals.
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Sofitel Club Millesime Team Lead
5 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Accor Hotels Full timeJob SummaryWe are seeking an experienced Team Lead to join our Sofitel Club Millesime team. The successful candidate will be responsible for overseeing the Club Millesime operations, including the butler service.They will ensure that hotel standards and procedures are fully known and followed, manage stock levels, prepare requisitions, and maintain proper...
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Club Operations Manager
5 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Accor Hotels Full timeJob DescriptionKey Responsibilities:Oversee the smooth operation of the Club Millesime, ensuring that hotel standards and procedures are fully known and followed.Ensure uncompromising levels of cleanliness and maintenance through each ambassador's responsibility.Manage stock levels to ensure the smooth run of Club Millesime operations and prepare...
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Butler - Executive Lounge
18 hours ago
Ras al-Khaimah, United Arab Emirates AccorHotel Full time**Company Description** Sofitel Al Hamra Beach Resort - To act as a hotel ambassador, providing a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures. - To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements. - To...
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VIP Guest Experience Coordinator
5 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Accor Hotels Full timeJob DescriptionRole Purpose:The Role of the VIP Guest Experience Coordinator is to oversee the Club Millesime operations, ensuring that hotel standards and procedures are fully known and followed.They will be responsible for ensuring uncompromising levels of cleanliness and maintenance through each ambassador's responsibility, managing stock levels,...
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Elite Client Liaison
2 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Accor Full timeJob RoleThe Elite Client Liaison is responsible for fostering long-term relationships with our valued clients, ensuring their loyalty and satisfaction.Responsibilities:To call the Butler Supervisor, Club Millesime Assistant Manager, FOM, DOR, or the HM for advice in serious cases or if an approval is required.To report all guest comments or complaints.To...
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Luxury Lounge Concierge
5 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Accor Hotels Full timeJob OverviewThe successful candidate will be responsible for overseeing the Club Millesime operations, including the butler service. They will ensure that hotel standards and procedures are fully known and followed.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work well under pressure and maintain a high...
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Hospitality Experience Manager
4 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Accor Hotels Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Service Officer to join our team at the Club Millesime Lounge. The successful candidate will be responsible for providing personalized service to our guests, ensuring seamless interactions, and maintaining the highest standards of quality and efficiency.
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Personalized Guest Experience Manager
2 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Accor Full timeJob SummaryThe Personalized Guest Experience Manager is responsible for delivering exceptional guest experiences, ensuring seamless interactions, and exceeding expectations.Responsibilities:To greet and escort guests rather than pointing out directions.To manage any guest complaint in a professional manner, by resolving it and making sure the guest is...
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Luxury Service Ambassador
2 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Accor Full timeJob DescriptionWe are seeking a highly skilled Luxury Service Ambassador to join our team at Accor. As a Luxury Service Ambassador, you will be responsible for providing unparalleled service to our esteemed guests.Key Responsibilities:To act as a hotel ambassador, providing a personal service to all Club Millesime guests, fully aware and following the hotel...
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Assistant Kids Club Manager
1 week ago
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Kids Club Manager
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Club Manager
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